If you feel that there has been an overpayment of benefit, an underpayment, or if your circumstances have changed you must notify the benefits section immediately.
If you have already submitted a claim for Housing Benefit and your circumstances have changed you must notify us immediately as the change may affect the level of benefit you receive.
You need to tell us of any changes within one month of the change happening so you don’t lose out on any extra benefit you may be entitled to. If you have been overpaid benefit then you are liable to pay the money back to us whether payment was made to you or your landlord.
A change in circumstances can be relating to you, your partner or anyone else living in your household and can be, for example:
If you or your partner’s income goes up or down or if the income of any other person in your household goes up or down, for example:
If you are unsure whether we need to know about a specific change then please contact us and we will be happy to advise you.
We do not usually acknowledge receipt of any documents received.
We normally respond to enquiries in date order, unless there are other pressing matters, for instance action to evict you by your landlord, so make sure you tell us all about these. All written communications are stored on our document imaging system and cannot be lost. We are taking around:
We will write to you to inform you of the outcome. This could be a letter or a revised invoice.
Please call 01753 475111 if you need an urgent response.