If we have missed your refuse, recycling or green waste bin, we apologise for any inconveniece this has caused.
If your bin wasn’t collected on its scheduled day, there could be a number of reasons why. So, before you contact us, check that the following factors aren’t responsible for your missed collection:
Your bin should be placed clearly visible without causing any obstruction at the front of your property. It is helpful if it is positioned so that the handles are towards the street.
Make sure your bins are put out on the right collection day and before 7am. You may wish to check your bin collection day or any schedule changes for Bank Holidays.
If your red bin or your green bin contains non-recyclable waste, such as plastic bags or general waste, it can contaminate an entire truck load. You will need to remove all of the contaminated items from your bin.
The contents of your 240 litre bin must weigh less than 30kg for Health & Safety reasons, otherwise our crew or waste trucks can not lift it. You will need to lighten the bin for safe disposal.
Overfilling your bin and jamming the waste into it can prevent its contents from being emptied. You will need to remove these items and ensure that the lid is fully closed to safely secure the contents.
Any refuse placed at the side of the bin will not be collected. This waste can be taken to your nearest Household Waste Recycling Centre.
We can only collect bins belonging to Slough Borough Council. We cannot collect your waste until you have the correct bins in place. Contact Slough Enterprise to arrange for a new bin.
If your bin was missed and providing the above was met, you can arrange a re-collection to have your bin emptied. Please report it to Slough Enterprise, our waste collection partner, on freephone 0800 634 6301.
Once reported, and providing there is no reason for the bin not being emptied, we will aim to empty the bin within two working days.