Nationality Document Return Service (NDRS)

New UK Visa and Citizenship Application Services

From 9 November 2018, the majority of customers will complete their applications online and then attend one of 57 new service centres in the UK named UK Visa and Citizenship Application Services, managed by a commercial partner, Sopra Steria.

Customers will attend an appointment at a service centre to submit their biometric information (photo and fingerprints), and supporting evidence (including proof of identity). Learn more about the new services.

  • As of 30 November 2018, local authorities will stop offering the Settlement Checking Service and Nationality Document Return Service. Customers can now apply via
  • As of 31 December 2018, local authorities will stop providing the Nationality Checking Service. Customers can now apply online via

Assisted Digital Service

UKVI have set up an Assisted Digital support service that is available to customers who do not have the appropriate access, skills or confidence to complete an online application form. The Assisted Digital Service aims to ensure that nobody is excluded from making an immigration application due to lack of digital skills or access to a computer.

Eligible customers are offered telephone support, or face to face support at a library or their home, to help them access and complete the online form. This service does not provide immigration advice.

Read more information and find contact details for the Assisted Digital service.

  • Phone: 03333 445 675
  • Text message: text the word “VISA” to 07537416944
  • Email: (Please include a telephone number you can be contacted on if possible).

NDRS - until 30 November 2018

The Nationality Document Return Service (NDRS) is an optional service for applicants who have made an online application for British Citizenship. We will photocopy and certify your documents and send them to the Home Office so you can keep the originals, including your passport. You can also use the Joint Citizenship and Passport (JCAP) service if you are using NDRS.

The Nationality Document Return Service (NDRS):

  • allows people applying for British Citizenship online to keep their passports and original documents whilst their application is being processed by UK Visas and Immigration.
  • copies and certifies your documents and ensures secure, swift and safe submission by Royal Mail next-day Special Delivery.

Please note:

  • this service can only be used by applicants who have made an online application for British Citizenship using the AN and MN1 form (if you are applying using a different form you may use the Nationality Checking Service)
  • we are not able to offer advice and all advice should have been sought before contacting us. If you need advice please contact UK Visas and Immigration directly.

The advantage of using this service is that your passport remains safely with you and you can apply for the British passport at the same time (JCAP).


This service costs £54 per applicant. Postage is charged separately according to the weight of your application, and is based on current Royal Mail Special Delivery charges. Prices include VAT.

Making an application

To make an application, you must go online and complete the appropriate application form. Once you have been provided a PNN (Payment Notification Number), you must attend an NDRS appointment within 10 working days of submitting your application. If you have any further questions you can email


To book an appointment, email or call 01753 787600.

At your appointment

All applicants over 15 years and 6 months need to attend in person. Children under 15 years old do not need to attend in person. During your appointment we will copy and certify all your original documents and send them to UK Visas and Immigration on your behalf.

You must bring:

  • your documents checklist printed out
  • all required documents
  • original referee page with photograph taken within the last month attached
  • payment for postage (minimum £10 dependent on weight sent Special Delivery).

If you wish to apply for your passport at the same time, you can also use the Joint Citizenship and Passport Service (JCAP).

If your application for citizenship is a success, your British passport will be posted to your home after you have attended your citizenship ceremony.

The joint service costs an additional £16 which is payable at your appointment.

If you wish to use this service, you must also bring:

  • completed passport form
  • two extra passport photos. These must be identical to the photo used on your referee’s page.

Please note that children aged between 12 and 15 years old must sign section 6 of the passport form.

The NDRS does not check your application or supporting documents for accuracy, nor guarantee its success.

Further information about the service can be found on GOV.UK.

After you have applied

Once your application has been submitted we will not have any further involvement with your application. If you would like to discuss your application with UK Visas and Immigration you should contact them directly.