Report a trading standards issue

Businesses

Check our business advice section or for further advice call Trading Standards on 01753 475111 (Enforcement & Regulatory option).

Please feel free to use the leaflets, please only call us if you are a business within the borough.

Consumers

Please note, we no longer provide a face to face consumer advice service.
For advice and guidance see the consumer advice section. To make an online query go to the Citizen Advice consumer service page. Or you can call their helpline on 03454 04 05 06. Calls to 0345 numbers are charged at the basic rate. Advice lines are open Monday to Friday 9am to 5pm excluding public holidays.

Trading Standards Team Customer Charter

Providing excellent customer services is one of our key priorities. In order to achieve this we will always:

  • be polite, friendly and offer a helpful service
  • take the time to listen and explain things
  • provide accurate information and advice, in a clear and straightforward way
  • deal with enquiries immediately, but if this is not possible, tell you who we have passed your enquiry to and give you their contact details
  • keep you informed of progress with our investigations
  • treat you fairly and with respect

Customer Pledge

We aim to provide every customer with a quality service and will seek feedback from you to help further improve the quality of the services we provide. A manager will contact you personally if you are unhappy with the service received.

In addition, we have introduced the following standards against which we will monitor the responsiveness of our service, namely:

Service Standard Target / Response Times
Public complaints and enquiries Within 5 working days
Traders requests for advice Within 5 working days
Provide a full response to traders Within 10 working days