Product recalls

Contact Hotpoint

Following the Metropolitan Police Service’s statement that a Hotpoint FF175BP fridge freezer has been identified as the initial source of the Grenfell Tower fire, the Government has ordered an immediate examination of the unit by technical experts to establish the cause of the incident.
This product, which was manufactured between 2006 and 2009, has not been subject to product recalls and this testing will establish whether any further action is required.
If you believe you may own a Hotpoint fridge freezer model number FF175BP (white) or FF175BG (grey)  you should call Whirlpool Corporation’s freephone hotline on 0800 316 3826 or visit their website to register for further updates.
At this stage there is no specific reason for consumers to switch off their fridge freezer pending further investigation.


Product recalls

Important product recalls are below

23 Sep 2016 Recall: Coopers of Stortford - folding bath / shower seat

The following notice has been issued by the retailer:

Coopers of Stortford


Bath seat 

As part of our ongoing quality monitoring, Coopers of Stortford have identified a potential risk of injury when using this folding shower / bath seat.

It has come to our attention that a percentage of the above folding shower / bath seat has a risk of collapsing in use.

As customer safety is of paramount importance, we therefore advise customers who have purchased this product to stop using the folding shower / bath seat with immediate effect and to return it to us for refund or for alternative product replacement. If you have already received a refund for this faulty product but still have it in your possession, then we ask you to dispose the product with immediate effect.

Catalogue / mail order and web customers:
Customers who have purchased this product on line or via our catalogue will be contacted individually by letter by our customer service team. The letter will include a section on how to return the product back to us so that we arrange its safe disposal and arrange full refund on the purchase of this product. If you would like to discuss replacement with an alternative improved and safer product please contact our Customer Services Team on 0330 331 0300 who will be happy to help.

In-store customers:
Customers who purchased this product from our Bishop's Stortford store are requested to return the product to our store in person for full refund or alternative replacement product. We will again arrange its safe disposal. If you have any doubts, please call the store on 01279 656551 (in store purchases only).

If you decide not to return this product but keep using this folding shower / bath seat, then this is at your own risk. We strongly recommend you return the product for refund.

We take customer safety very seriously and would like to apologise for the inconvenience this may cause, but under the circumstances we feel this is the most sensible action to take.

Thank you for your co-operation in this matter.

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