Product recalls

Contact Hotpoint

Following the Metropolitan Police Service’s statement that a Hotpoint FF175BP fridge freezer has been identified as the initial source of the Grenfell Tower fire, the Government has ordered an immediate examination of the unit by technical experts to establish the cause of the incident.
This product, which was manufactured between 2006 and 2009, has not been subject to product recalls and this testing will establish whether any further action is required.
If you believe you may own a Hotpoint fridge freezer model number FF175BP (white) or FF175BG (grey)  you should call Whirlpool Corporation’s freephone hotline on 0800 316 3826 or visit their website to register for further updates.
At this stage there is no specific reason for consumers to switch off their fridge freezer pending further investigation.


Product recalls

Important product recalls are below

2016.12.07 Recall: Mamas & Papas - Nembus, Aureus and Altair car seats

The following notice has been issued by the manufacturer:

Following a series of safety checks, Mamas & Papas have identified a potential safety concern with a number of car seats that were sold through Asda, Tesco, Shop Direct and some independent retailers. They were also sold through the Mamas & Papas website and our factory stores. In the event of an accident the car seat shell may crack and therefore not provide the intended level of protection to the user.

The seats affected are Mamas & Papas Nembus, Mamas & Papas Aureus, Mamas & Papas Group 123, Mamas & Papas Altair. All are Group 123 car seats. You can identify the seat by comparing the orange label on the back with the one shown above. The approval code should match and is 04 44596.

M&P seat

M&P approval number

Mamas & Papas can assure customers that none of the affected car seats have been on sale since March 2015 and there have been no reports of any incidents involving any of the affected car seats.

If you have purchased the above seat, you should immediately stop using the product and contact our Customer Services team on 03332 412154. For your convenience a designated courier service will collect the car seat. You will be issued with a refund or replacement.

Alternatively, please bring your car seat into a Mamas & Papas store and our advisors will issue a refund or a suitable replacement product. Please note, proof of purchase is not required. If you purchased your car seat from Asda, Tesco or Shop Direct (Littlewoods & Very), please still contact Mamas & Papas directly.

How do I know if I have an affected M&P Car Seat?
1. Compare it with the photos shown here.
2. Check it is a Mamas & Papas branded car seat, there will be a tag to the front of the product.
3. Find the approval number on the orange label on the back of your seat and check that the number is the same as those listed. The approval number of affected products is 04 44596.

We wish to thank you for your co-operation and apologise for any inconvenience caused by this recall.

Related website