Product recalls

Contact Hotpoint

Following the Metropolitan Police Service’s statement that a Hotpoint FF175BP fridge freezer has been identified as the initial source of the Grenfell Tower fire, the Government has ordered an immediate examination of the unit by technical experts to establish the cause of the incident.
This product, which was manufactured between 2006 and 2009, has not been subject to product recalls and this testing will establish whether any further action is required.
If you believe you may own a Hotpoint fridge freezer model number FF175BP (white) or FF175BG (grey)  you should call Whirlpool Corporation’s freephone hotline on 0800 316 3826 or visit their website to register for further updates.
At this stage there is no specific reason for consumers to switch off their fridge freezer pending further investigation.

 

Product recalls

Important product recalls are below

27 Apr 2017 Recall: Curry's - Logik Tumble Dryer

The following notice has been issued by the retailer:

Logik
Heating Element Replacement Program
Tumble Dryer - LVD7W15

Logik

What's the problem?
We have discovered that the heating element in a small batch of Logik LVD7W15 tumble dryers, manufactured between March and April 2016 may pose a safety hazard. The heating element can overheat and may lead to a fire.

How are we making our customers aware of the problem?
Although this risk is very small as a responsible manufacturer, we're contacting customers to make them aware and check if their product is affected. Customers are being contacted directly by email or letter in the first instance. We do not expect any media campaign will be necessary.

How are we going to resolve the problem?
Where we identify an affected product we will arrange for a technician to visit the customer, in order to change the heating element free of charge.

In the few cases where for whatever reason we cannot carry out the heater element replacement and need to arrange an exchange, this will be done via Sheffield.

What our customers need to do?
Until the product is confirmed as not at risk customers should STOP using your tumble dryer immediately. Switch it off and unplug at the mains.

Please contact us as soon as you can by calling Knowhow on 0344 561 6202
Lines are open Mon-Fri 9am-8pm, Sat 9am-6pm and Sun 10am-5pm.
Calls are charged at local rates.

If you call for the customer you'll need the:

  • serial number of the tumble dryer (it's on the inside of the door or on the rating label on the back of the tumble dryer)
  • post code at time of purchase

Logik is a brand name of DSG Retail Ltd. 1 Portal Way, London, W3 6RS, registered in England No 504877

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