Product recalls

Update on Investigation

The following has been released:
Independent investigation finds no further action required on fridge freezer model
An investigation into the fridge freezer involved in the Grenfell Tower fire has confirmed there is no need for further action.
More information from department of Business, Energy and Industrial Strategy


Product recalls

Important product recalls are below

2017.05.23 Recall: Jo Malone - Matches

The following notice has been issued by the retailer:

We are voluntarily recalling certain complimentary matches provided with Jo Malone London Candle purchases. We have determined that affected matches may have insufficient strength and may break when struck, presenting a potential burn or fire hazard. Out of an abundance of caution, and because of our commitment to quality and safety, we are voluntarily recalling the affected matches.

The affected matches (pictured below) are identifiable as follows:

  • provided with Jo Malone London Candle purchases from August 2014 to the present
  • do not have any numbers printed on the back of the matchbox following the letters 'SAF'
  • the box and matchsticks are black


If the matchbox DOES have numbers to the right of the letters 'SAF', it is NOT affected by this recall.

Affected matches should no longer be used and we kindly ask that they are immediately discarded in a safe manner. Please contact us at with full details using the below form to make arrangements for replacement matches to be sent to you as soon as they are available.

We deeply regret any inconvenience this may have caused.

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