Product recalls

Update on Investigation

The following has been released:
Independent investigation finds no further action required on fridge freezer model
An investigation into the fridge freezer involved in the Grenfell Tower fire has confirmed there is no need for further action.
More information from department of Business, Energy and Industrial Strategy

 

Product recalls

Important product recalls are below

2017.06.13 Recall: Next - Ellis Chairs

The following notice has been issued by the retailer:

We have identified a problem with the above chairs.

It's come to light that there's a potential problem with the structural performance of the product.

As the Ellis Chair (set of two) does not meet our strict, technical performance requirements, we've taken the decision of recalling them, and are requesting that you return them to us for a full refund.

Please call us on 0333 777 8128 (opening hours are Monday to Sunday 8am to 10pm) to arrange a collection from your home address for a full refund - we're not able to accept returns made directly to store. If you have given the item as a gift, please ask the recipient to contact Next.

We're very sorry for any disappointment and inconvenience this may cause, but we hope you'll understand that customer safety is a high priority for us.

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