Product recalls

Contact Hotpoint

Following the Metropolitan Police Service’s statement that a Hotpoint FF175BP fridge freezer has been identified as the initial source of the Grenfell Tower fire, the Government has ordered an immediate examination of the unit by technical experts to establish the cause of the incident.
This product, which was manufactured between 2006 and 2009, has not been subject to product recalls and this testing will establish whether any further action is required.
If you believe you may own a Hotpoint fridge freezer model number FF175BP (white) or FF175BG (grey)  you should call Whirlpool Corporation’s freephone hotline on 0800 316 3826 or visit their website to register for further updates.
At this stage there is no specific reason for consumers to switch off their fridge freezer pending further investigation.

 

Product recalls

Important product recalls are below

10 Aug 2017 Recall: Merrida Bikes - carbon-forks - cf2-series

The following notice has been issued by the manufacturer:

VOLUNTARY RECALL: CARBON-FORKS MERIDA SCULTURA CF2-SerieS Model YEAR 2017

With this, we would like to announce the complete recall of selected 2017 SCULTURA forks to ensure the safety of our customers. We deeply regret this recall but the safety of our customers is our main priority.

Selected models of the carbon fork might break under stress and could cause crashes, serious injuries and even death.

It is ESSENTIAL that the fork will be replaced and the bike should not be continued to be ridden or used under any circumstance. 

The affected forks have been used in the following MERIDA SCULTURA CF2 and aluminium MY 2017 models:

SCULTURA CF2 RIM version MY17
MY17 SCULTURA 4000
MY17 SCULTURA 4000-Juliet
MY17 SCULTURA 5000
MY17 SCULTURA 6000
MY17 SCULTURA Special Edition

SCULTURA CF2 DISC version MY17
MY17 SCULTURA Disc 200
MY17 SCULTURA Disc 400
MY17 SCULTURA Disc 400-Juliet
MY17 SCULTURA Disc 500
MY17 SCULTURA Disc 4000
MY17 SCULTURA Disc 4000-Juliet
MY17 SCULTURA Disc 5000
MY17 SCULTURA Disc 6000

The corresponding 2018 models are not affected.

On the aforementioned models, the carbon steerer of the forks is not able to withstand the stresses and strains it will be exposed to. Under intensive use, the steerer underneath the clamp of the stem and spacers can develop fractures which can lead to a complete collapse of the fork. To ensure the safety of your customers we have put together this complete recall of the affected forks.

Merida 1

IMPORTANT: Further riding or other usage of the bikes which carry the affected forks is to be stopped immediately until the replacement fork has been fitted. If the fork is continued to be used it can break and therefore cause injury or even death. The replacement is of huge importance before any further use of the affected models.

What to do next?
If you ride any of the aforementioned models, please stop using your bike immediately and get in touch with the MERIDA dealer you bought your bike from. If you are unsure please get in touch with your MERIDA dealer to check if your bike is also affected.

Replacement at our MERIDA dealer and timeframe
In conjunction with our dealers, we are running a replacement scheme for the affected forks.

Currently, we are expecting that the first forks will arrive around the middle/end of August. Any further updates will be published here.

How can you see if your fork is affected?
The affected forks are limited to two model numbers and one production code. The details can be found on a sticker with QR-code that is visible when the stem is removed and the fork has been taken out of the frame.

FK-CF1638 (model number - rim brake version)
FK-CF1638D (model number - disc brake version)
A-0-UD production code

Merida 2 

Only forks with either of the two model numbers as well as the production code are affected.

Not affected forks - markings on the replacement forks
If there is a different number on the sticker on your MERIDA carbon fork steerer than the fork is not affected and has passed all safety tests.

To determine at a later date if one of a replacement forks have been fitted, there will be a clear identification on the fork. Further details regarding its identification will be published at a later date.

We test beyond the norm
Even with the fork-stem being one of the most safety relevant parts of the bicycle, as a failing will cause losing control of the bike and can have serious consequences for the rider, there is no international test-standard (such as ISO 4210) which includes proving the fork-stem's durability under the forces introduced by the handlebar! Just the lower part of the front-fork is covered by legal standards within defined testing programs.

MERIDA as an extremely safety conscious manufacturer runs external lab-tests of the fork-stem at the beginning of a new fork model being produced to certify the construction and the manufacturing process to be safe.

Our SCULTURA CF2 fork went through the test program and got homologation of high-level product safety.

Immediate reaction
After we had reports of three cracked SCULTURA CF2 fork-stems from an Italian amateur road-team, MERIDA R&D started immediate investigations: Following a safety check at the other team-bikes, we found several of them showing the beginning of fractures. As a direct consequence, we passed a bigger number of identical forks to a leading independent test-lab in Germany. The result was that these forks were not fit for purpose.

How could this happen?
After intense discussions with MERIDA's manufacturing partner, we learned that despite regular checks an irregularity had occurred in the production process, which has a detrimental effect on the strength of the fork and therefore on the safety of our customers. To ensure the safety of our customers we immediately decided to recall the affected forks.

Replacement fork and the problem is solved
The new replacement fork has the originally set strength and is has passed the most demanding safety tests.

Are full carbon forks dangerous?
No, carbon front forks are not dangerous items. With the right design, consistent manufacturing, stable QC and careful treatment by mechanics no other material offers the same package of lightweight, high durability and long life-span.

Safe when looked after and installed correctly
MERIDA can further underline that no other material than carbon fibre offers the same package of lightweight, high durability and long lifespan. However, it has to be made clear to everyone that incorrect treatment (carbon material is torque sensitive) and parts combinations (many available h-bar stems designs with open rear-clamps, big internal windows and sharp edges are not carbon fork-stems friendly) can impact the life-span of full carbon-forks.

We would like to say sorry
As one of the biggest bicycle manufacturers in the world, MERIDA is fully aware of its responsibility towards its customers. The reason for this recall was neither foreseeable or actively avoidable. By surpassing any officially required level of testing we determined the shortcoming of our forks. It is hugely regrettable that our customers will not be able to use the affected models before the forks are replaced. As cycling fans ourselves, we are aware how important time on the bike is for our customers and we are going to do our utmost to rectify this situation as soon as possible. We would like to apologise in advance for the inconvenience this will cause.

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