Product recalls

Contact Hotpoint

Following the Metropolitan Police Service’s statement that a Hotpoint FF175BP fridge freezer has been identified as the initial source of the Grenfell Tower fire, the Government has ordered an immediate examination of the unit by technical experts to establish the cause of the incident.
This product, which was manufactured between 2006 and 2009, has not been subject to product recalls and this testing will establish whether any further action is required.
If you believe you may own a Hotpoint fridge freezer model number FF175BP (white) or FF175BG (grey)  you should call Whirlpool Corporation’s freephone hotline on 0800 316 3826 or visit their website to register for further updates.
At this stage there is no specific reason for consumers to switch off their fridge freezer pending further investigation.


Product recalls

Important product recalls are below

2017.10.23 Safety Notice: B&Q - Mac Allister 3X6 Combination Ladder

The following notice has been issued by the retailer:

IMPORTANT - B&Q would like to draw all customers' attention to a vital safety feature of this ladder, in order to avoid risk of serious injury.

This product was on sale between 25 July 2016 and 5 September 2017.

Barcode number: 3663602910459

B&Q has identified the omission of an important section of the assembly instructions for this ladder relating to the blue locking bars and the bottom stabiliser bar (summarised in the illustrations on the right).

  • 1. ensure the bottom stabiliser bar is fitted correctly before any use
  • 2. A: when used in 'A-frame' mode: ensure top rung is located fully into the top brackets; B: when used in 'Stairway' mode: ensure the desired rung is located fully into the top brackets
  • 3. open the ladder to ensure that the two sections are spread fully
  • 4. insert the blue locking bars into the corresponding holes and tighten as detailed in the revised manual available from the website below

Failure to follow this set up could result in collapse of the ladder and possible serious injury.

If your ladder does not have the blue locking bars or the bottom stabiliser bar, do not use it.

Please call our helpline to order the replacement parts.

UK: 0300 303 4482 ROI: 1800 946 327*
*Monday to Friday 8.30am to 8.00pm, Saturday 9.00am to 5.00pm and Sunday 10.00am to 4.00pm

B&Q thank you for your cooperation.

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