Product recalls

Update on Investigation

The following has been released:
Independent investigation finds no further action required on fridge freezer model
An investigation into the fridge freezer involved in the Grenfell Tower fire has confirmed there is no need for further action.
More information from department of Business, Energy and Industrial Strategy


Product recalls

Important product recalls are below

2018.01.09 Recall: HP Notebook Computer and Mobile Workstation Batteries

The following notice has been issued by the Electrical Safety First:

HP Notebook Computer and Mobile Workstation Batteries

Audio-Visual And Computers 

Product name
HP Notebook Computer and Mobile Workstation Batteries


Model number
HP Probook 640 G2    
HP ProBook 640 G3
HP ProBook 645 G2   
HP ProBook 645 G3
HP ProBook 650 G2   
HP ProBook 650 G3
HP ProBook 655 G2   
HP ProBook 655 G3

HP ZBook 17 G3         
HP ZBook 17 G4
HP ZBook Studio G3

HP x360 310 G2

HP Pavilion x360


HP 11 Notebook PC

Recall date

Batteries affected by this program were shipped with specific HP Products sold worldwide from December 2015 through December 2017.

They were also sold as accessories or provided as replacements through HP or an authorized HP Service Provider.

Products potentially affected:
HP Probook 64x (G2 and G3)
HP ProBook 65x (G2 and G3)
HP x360 310 G2
HP Pavilion x360
HP 11 notebook computers
HP ZBook (17 G3, 17 G4, and Studio G3) mobile workstations

Batteries supplied with these products have the potential to overheat, posing a fire and burn hazard to users.

What to do
If you believe that you have an affected product then please stop using it immediately.

HP state that:
Many of these batteries are internal to the system, which means they are not customer replaceable. HP is providing battery replacement services by an authorised technician at no cost. HP is also providing a BIOS update that places the battery in 'Battery Safety Mode' so that the notebook or workstation can be safely used without the battery by connecting to an HP power adaptor. Batteries affected by this recall should immediately be put into 'Battery Safety Mode'.

Please see this HP webpage for more information and next steps:

Electrical Safety First strongly recommends that anyone who discovers they have an electrical item that has been recalled should stop using it until it has been checked by the manufacturer.

Related website