Product recalls

Update on Investigation

The following has been released:
Independent investigation finds no further action required on fridge freezer model
An investigation into the fridge freezer involved in the Grenfell Tower fire has confirmed there is no need for further action.
More information from department of Business, Energy and Industrial Strategy


Product recalls

Important product recalls are below

2018.01.12 Recall: Marks & Spencer - Remote Control Helicopter (AI Copter)

The following notice has been issued by the retailer:



AI Copter 

Remote Control Helicopter (AI Copter)

Product codes (on packaging)
T09 8226M

On sale since
1 October 2017


M&S is actioning a voluntary recall on this product due to a risk of the product overheating posing a safety hazard.

Customers who have purchased this product or received it as a gift are asked to return it immediately to any M&S store (except Simply Food and Outlet stores), where a full refund will be given.

The safety of customers is our top priority and we are very sorry for any inconvenience caused.

Any customers who have further questions regarding the product should contact Customer Services on 03330 148555.

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