Product recalls

Update on Investigation

The following has been released:
Independent investigation finds no further action required on fridge freezer model
An investigation into the fridge freezer involved in the Grenfell Tower fire has confirmed there is no need for further action.
More information from department of Business, Energy and Industrial Strategy

 

Product recalls

Important product recalls are below

2018.02.12 Recall: Bitmore Universal Travel Adapter

The following notice has been issued by the manufacturer:

IMPORTANT SAFETY WARNING!

ELECTRICAL SAFETY RECALL

Bitmore Universal Travel Adapter
Part Number BM-UTA1 Product Recall

Bitmore 

It has been brought to our attention that there is a serious safety issue with the above item which could cause the risk of electric shock. The  product was available from April 2017 - 30th January 2018.

As customer safety is of paramount importance, we must advise customers to stop using the Bitmore Universal Travel Adapter immediately and return the product to the retailer where it was purchased for a full refund.  Additionally, if you have bought this product for someone else please let them know about this notice urgently.

If the product was purchased online directly from Bitmore.co.uk, please call our customer support line on 0845 680 7305 to give us your address and we will send you out a prepaid returns bag, or send an email to justask@bitmore.co.uk with your address details, and we will send you a prepaid bag and arrange for a full refund.

We take customer safety very seriously and would like to apologise for the inconvenience. If you require further information regarding this safety announcement, please contact our customer services team on 0845 680 7305 who will be happy to answer any queries or alternatively email justask@bitmore.co.uk

Registered Office: 
Park House, 15-19 Greenhill Crescent, Watford Business Park, Hertfordshire WD18 8PH Tel: 0845 680 7304

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