Slough Borough Council

Corporate customer services

Righting the Wrongs – improving customer services

We have gone through a progressive programme to develop and transform our approach to customer services. Since October 2009 we have been on a fact finding mission to identify areas of service failure and what is important to you through numerous consultations with customers through:

• a 'Big Brother' style diary room
• vox pop exercise
• speaking to over 350 customers

As a result the council has developed service pledges with remedies, which are:

• transparent
• timely
• solution focussed

This means when we promise to deliver a service to you, if we fail we will give you a detailed, timely response with a resolution date.

Below you will find:

• the customer service charter
• the customer service handbook
• You said... We did on the feedback given to us
• online form for you to submit your feedback and ideas

More information

• Customer Services Charter
  PDF document [36Kb]
• Customer Excellence Book
  PDF document [2.8Mb]
• You said... We did...

Do it online

• Feedback and ideas for customer services