Slough Borough Council

Complaints

Complaints on a councillor's conduct

For details on how to make a complaint on a councillor's conduct please see below under the elsewhere heading.

Corporate complaints

How do I make a complaint about Slough Borough Council?

We always try to provide excellent services. However, sometimes things go wrong and, when they do, we want to know so we can put them right and learn from our mistakes.

If you are not happy with something the council has done, it is your right to make a complaint. If you want to make a complaint, you can either:

• visit MyCouncil Service Centre at Landmark Place, High Street, Slough, SL1 1JL
• telephone MyCouncil on 01753 475111
• you can use the online make a complaint form which can be found below 
• email complaints@slough.gov.uk

We will make sure it gets to the right person and we promise to deal with your complaint promptly, courteously and fairly.

We have a corporate complaints procedure which can be found below.

Does this complaint procedure cover all complaints?

No, some complaints are handled differently such as:

• housing estate management and repairs are dealt with by People 1st, visit their website for details
• parking tickets
• schools - education complaints may need to be dealt with by the school or by an appeals panel. Call the education helpline on 01753 875700 for advice and assistance
• social services complaints may be subject to the NHS & Community Care Act 1990 or the Children’s Act 1989. Visit our social services complaints page below for more details

If you are not sure who to contact or whether we can deal with your complaint under this procedure, speak to MyCouncil on 01753 475111.

Elsewhere

• Complaints on a councillor's conduct
• Complaints on social services

More Information

• Make a complaint
• Corporate complaints procedure