Services Available & Customer Charter
Serving you
Providing excellent customer services is one of the council’s key priorities. The opening of My Council, your new customer service centre plays a big part in this, providing a new state-of-the-art facility in the heart of the town centre. This is the first step to improving our service to you. You can now contact us in the following ways:
Ring
- New telephone number for first time enquiries and information requests
Click
- Check out our new website with information on our services online
- Find many of the forms you need to complete at the touch of a button from the comfort of your own home
- New self service internet points onsite to access the council services online free of charge
Visit
- A brand new building with better facilities for serving our customers
- Newly trained staff ready to listen, understand and respond to your enquiry
- New opening hours with an hour later opening on Monday
- High tech computers to help access information at the touch of a button
- Ability to process any requests for information quickly
- All on one fl oor making it easier for parents, people with disabilities and older people
Services available
We are able to answer most general questions on the council’s services and events.
Over time we will be extending the range of enquiries we can answer, to offer a fully comprehensive fi rst point of contact for all your council services.
How we can help
- Bus passes issued for older people and people with disabilities
- Housing & council tax benefi t information
- Council tax payment and advice
- Housing advice through the council and private sector housing
- Landlord and tenant information
- Services for council tenants
- Rent payment and enquiries
- Environmental services enquiries
- Refuse collections and recycling timetables
- Welfare rights and debt counselling information
- Highways enquiries
- Consumer advice
- To report any problems or complaints
- Issue taxi licences
- Repairs for council houses (you can alternatively call direct on Freephone Interserve 0800 9151215)
Coming soon
- Planning enquiries
- Processing parking fines
- Issue new parking permits, season tickets and pay parking fines
We will be holding a regular surgery sessions to cover areas such as welfare rights and age concern. Please ask the customer advisers for further details and the latest timetable.
Customer Charter
What you can expect from the council
We will always:
- Be polite, friendly and offer a helpful service
- Provide accurate information and advice, in a clear and straightforward way
- Take the time to listen and explain things
- Treat you fairly and with respect
- Let you know who we are by wearing name badges and giving you our name
- Deal with enquiries immediately, but if this is not possible, tell you who we have passed your enquiry to
- Encourage customers to let us know what they think about our services
- Say sorry if we get it wrong and try to put it right quickly
Last published Tuesday, October 04, 2005
