From 1 April 2009 the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009 replaced the Adult Social Care three stage complaints process with a single one.
The new complaints approach is structured around three main principles of:
We want to give quality services that, as far as possible, meet the needs of all the people who use them. We are always looking at ways of improving our services. Your views give us valuable information about them and how they are provided. If you have any compliments, comments, or complaints, we will listen, act and learn from this feedback.
Adult Social Care Complaints Manager
Slough Borough Council
Town Hall
Bath Road
Slough
SL1 3UQ
Phone: 01753 875770 from 9am to 5pm, Monday to Friday
Fax: 01753 875848
Email: sscomplaints@slough.gov.uk
Use this online enquiry form to make any enquiries about social services. Our trained staff will normally reply within one working day.
Customer care is very important to us and we will listen carefully to all comments and learn from them. We aim to continuously improve our activities and are always trying hard to find better ways of doing things. If you would like to become more involved in how we develop our services please refer to our section on involving you in the partnership working section on this website.
If you are pleased with our services and you think they have made a difference, we want you to tell us. We publish details of compliments as well as complaints in order to present a more balanced picture of how we work. You can pass compliments on to staff who you have direct contact with or to their managers.
For all enquiries please contact the Customer Service Centre
01753 475111
01753 875030
MyCouncil
Landmark Place
High Street, Slough
SL1 1JL, opposite
Slough Library
MyCouncil opening times.
This symbol indicates a link will take you outside this website. Links will open in a new browser window.
