The annual canvass

The Electoral Registration Officer is required by law to carry out the annual canvass every year to ensure the electoral register is up to date. Residents will be required to respond to a household enquiry form in order to ensure we hold the correct information on each registered individual.

What we're doing

In August 2017, we will send a form known as a ‘household enquiry form’, to every household within the borough. The letter will be addressed to "The Occupier" and will contain the details of all those in the household who are registered to vote. It is important you do not ignore this letter.

What you need to do

Once you receive your form, you will need to check the pre-printed information. If there are any changes or no changes to be made, please follow the instructions on the letter.

You will have four response options, please choose only one of the following:

Options 1 to 3 will require you to use your security code, part 1 and part 2, which can be found on your letter. The quickest and easiest way to respond is online.

Option 1

Go online and enter part 1 and part 2 of your security code. This option allows you to:

  1. confirm there are no changes
  2. add a new name
  3. amend a name
  4. mark a person for removal
  5. request a postal vote application form.

Option 2

By phone: call 0808 284 1484 and when prompted enter part 1 and part 2 of your security code. This option allows you to:

  1. confirm there are no changes
  2. request a postal vote application form.

Option 3

SMS (text message): Text 07786 209384 and you must text the part 1 code space part 2 security code. This option allows you to confirm there are no changes.

Option 4

Post: Changes or no changes, you can return your completed form by post in the pre-paid envelope enclosed with your form. Please remember to sign and date your form.

Do I list everyone who lives at the property?

You need to include the name and nationality of everyone aged 16 or over who is resident and eligible to register to vote. If there are no eligible residents, you should state why this is the case.

What happens next?

The household enquiry form is not a registration form, so if you have added new name(s), an Individual Electoral Registration form will be sent automatically to those individuals, inviting them to register to vote. They do not have to wait for this form to be sent to them; instead they can go online and register. Registering to vote will enable you to vote at forthcoming elections and may also help improve your credit rating.

If you tell us someone has moved away, we will send each individual a further letter to confirm removal from the Electoral Register.

Reminders and personal visit

Properties that do not respond to the initial form in August will be visited by ‘Electoral Registration Canvassers’ with reminder forms to assist residents to complete the form on the doorstep. Please help us to save tax payers' money and respond to the form in the first instance.

Electoral Services have now deployed canvassers to undertake visits to properties that have not yet responded to the Household Enquiry Form. We will be publishing the new revised register on the 1st December 2017 and we want to make sure that all properties have responded, to ensure that the Register of Electors is up-to-date.

Those who haven’t sent back their household enquiry form with details of who is eligible to vote at a property will receive a visit from one of the council’s canvassers between 25 September and 3 November.

All canvassers wear high visibility jackets and carry identification.

If people are at home when one of the canvassers visit they will assist the resident to complete the household enquiry form as well as register any new residents on the doorstep. Anyone one in the household who is 16 or over can respond to the form.

Canvass timetable

  • From 8 August - Delivery of household enquiry forms
  • From 25 September - Households that do not respond by 14 September will receive a visit from an Electoral Registration Canvasser, who will have reminder forms for residents to complete at the door.
  • From 13 November - Households that do not respond by 7 November will receive a final reminder form. The deadline to respond to this form is 30 November.

Publication of the revised register of electors for 2018 will be on 1 December 2017.