Families First

Families First supports families with children and young people up to 19 years old (25 for young people with special educational needs and/or disabilities) and is our local name for the national Troubled Families Programme.

We know that being a parent is not always easy and that families can need extra help as children and young people grow up and relationships change.

Families First offers support for families to deal with challenges such as:

  • changes in behaviour at home or in school as young people get older
  • the child or young person becoming involved with crime and anti-social behaviour
  • changes in your financial situation such as losing a job or changes to your benefits
  • plans for getting into work or training
  • a child or young person refusing to go to school.

We will work with your family, giving practical support, honest advice, building strengths and skills with the aim of the whole family achieving their goals. We will also work with other services already involved with your family to make things easier to deal with, supporting you to make changes using creative ideas and solutions.

In return we ask families to:

  • accept and join in with the support being offered
  • not cause anti-social behaviourbe honest about the problems you are facing so we can provide the right help and support
  • make use of their own parental responsibilities and strengths.

Families First (Troubled Families) Programme

By 2020 to have improved outcomes for at least 1250 troubled families in Slough

Our approach

Phase Two of Slough’s Families First programme, which began in April 2015, will be a catalyst for change and will enable us to think and work together differently. We will create an integrated delivery model that will maximise resources across Slough's organisations to support families in need of help and protection, to build more capable, safe and confident communities, and make savings to the public purse.

Our approach to the Troubled Families Programme is not about a single team, but a single service delivery model. We will measure outcomes for the families that we work with, and narrow the gap to give children the best start in life and improve their outcomes

We will do this by:

  • providing Early Help - intervening before issues escalate into high cost services
  • Slough Families First (Troubled Families) Programme Outcome Plan 2015-17 - putting the whole family at the centre of service planning
  • co-ordinated multi agency approach - local services working more effectively together with a lead professional co-ordinating the work using the Team around the Family approach
  • transforming the way we work - collaborative and cohesive partnerships, develop more capable and confident communities

For more information about the programme contact: Families.First@slough.gov.uk

Eligibility criteria

To be eligible for Families First, each family must have at least two of the following six problems:

  • parents and children involved in crime or anti-social behaviour
  • children who have not been attending school regularly
  • children who need help
  • adults out of work or at risk of financial exclusion and young people at risk of worklessness
  • families affected by domestic violence and abuse
  • parents and children with a range of health problems.

For more information please contact Families.First@slough.gov.uk.

Data protection - Fair processing of personal information

The Privacy Notice: Families First sets out how we use, store and share the data we collect for Families First and the Troubled Families programme.