Safeguarding adults

What is safeguarding adults?

Those who need safeguarding help are often elderly and frail, living on their own in the community, or without much family support in care homes. They are often people with physical or learning disabilities and people with mental health needs at risk of suffering harm both in institutions and in the community.

Safeguarding encompasses six key concepts: empowerment, protection, prevention, proportionate responses, partnership and accountability. Social care organisations play an important role in the protection of members of the public from harm and are responsible for ensuring that services and support are delivered in ways that are high quality and safe.

Adult safeguarding is about protecting vulnerable people from abuse by others. Abuse can be something that is done to a person or something that is omitted from being done. It is a violation of an individual’s rights and can happen anywhere, including in someone’s home, a residential home, a nursing home, a day centre or hospital. It can happen once or repeatedly.

Abuse includes physical abuse, sexual abuse, financial abuse, psychological abuse, neglect in an institution (such as a care home) or discriminatory (because of someone’s disability, age or sexuality).

Abuse can be intentional or it can be because someone is doing what they think is right, such as locking the front door to stop an adult suffering from dementia leaving the house unaccompanied. This is actually not in the best interests of the vulnerable individual.

Any concerns about possible abuse should not be ignored.
Find out how to contact us here: Report suspected adult abuse

Safeguarding adults policy and procedures

Slough Borough Council has signed up to the Berkshire Safeguarding Adults Policy and Procedures.

Hate crimes

If you think you or someone you know is the victim of hate crime then you must report it to the police.

Hate crime is when someone discriminates, harasses or attacks another person verbally (including by email or on social networking sites) or physically, and the crime is committed because of the attacker's prejudice against a particular group of people.

While hate crime is more often verbal than physical, it does not mean it is not serious, or very upsetting for the person being harassed.

The two most common forms of hate crime are racism and homophobia.


When a person commits a crime against someone because of the colour of their skin, ethnic background, accent or use of a foreign language.


When someone is victimized because of their sexuality or because they are, or the attacker thinks they are, gay, lesbian, bisexual or transsexual.

Other kinds of hate crime

Hate crime also includes violence or harassment against people because of their religion, refugee or asylum seeker status or disability.

Domestic abuse can also be considered by the police to be a hate crime, but is treated separately.

Hate crimes are covered by the Protection from Harassment Act 1997, the Crime and Disorder Act 1998 and the Criminal Justice Act 2003.

Hate crime is any crime where a person is targeted because of their age, disability, gender, race or ethnicity, faith or sexual orientation. In all serious incidents - where you fear for your own or another's safety – you should contact Thames Valley Police on 101. In an emergency dial 999.

If you feel unable to report an incident to the police directly, you can contact the Stop Hate UK 24-hour helpline on 0800 138 1625, text 07717 989 025 or email Stop Hate is an independent national charity working with Slough Borough Council to offer confidential support and advice to any person who feels they have been a victim of a hate crime.

Scams and rogue traders

Scams can come in many forms, from junk mail promising something that seems too good to be true, to rogue traders who take money for a job that never gets done.

Check our consumer advice section or for further advice call the Citizen Advice consumer helpline on 03454 04 05 06. Calls to 0345 numbers are charged up to 5p per minute from BT landlines, please check with your provider for the current rate. Advice lines are open Monday to Friday 9am to 5pm excluding public holidays.