If you claim housing benefit to help pay your rent you may be affected by changes from April 2013. The changes mean that some people will get less housing benefit than they did before. This is also being referred to as "the bedroom tax". The leaflet below has information to help you find out what’s happening, if you could be affected and what you can do to prepare for the changes.
The Association of Retained Council Housing (ARCH) Tenants Group have also produced a a guide for tenants, produced by tenants:
New tenants are told how much they will be expected to pay in advance of moving in and details are highlighted in your tenancy agreement.
Your rent is payable weekly. The council offers a range of methods by which you can pay. The most effective of these is direct debit. For a mandate form please contact the customer service team on 01753 875491 or 875492, email firstname.lastname@example.org or collect one from the customer service centre at Landmark Place.
In addition, you can pay online using a credit or debit card. Make sure you have the card with you. Please Note there is a 1.5% processing charge made for using a credit card.
You can also use your debit or credit card to pay over the phone, 24 hours a day, 7 days a week on 0845 303 9488. You will need to have your Debit or Credit card to hand along with your Rent Payment card. When prompted you will need to enter your 11 digit number on your phone pad – this number can be found at the bottom right hand corner of your Rent Payment Card. Please take care when entering your account number as this is the reference used to allocate your payment to your rent account.
You can make payments by cash or cheque at any post office in the country or at our Customer Service Centre. Please make sure you have your Rent Payment card with you at the time of payment. You will be issued with a receipt, which you should keep safe for your records.
You can also post your cheque, made payable to Slough Borough Council. Please ensure that you add to the back of your cheque your name, address and 11 digit reference number – you'll find this on the bottom right hand corner of your swipe card. Send it to Slough Borough Council, Cashiers, Customer Service Centre, Landmark Place, High Street, Slough, SL1 1JL. Never send cash!
Please note: we will charge an administration fee if your cheque is returned to us unpaid by your bank.
You can also pay your rent at outlets displaying the 'Payzone bill payments' logo. You must have your payment card with you and most of the outlets will only accept payments in cash.
You may wish to pay by standing order – however, this method can take up to 7 days to reach us. It is also your responsibility to change your standing order every time your rent changes. This does not happen automatically.
If you would like to speak to a member of our customer services team, please call MyCouncil on 01753 475111
We will send you a rent statement 4 times a year. It will show you:
Some tenants receive services that aren’t accounted for within their rent and that not all tenants enjoy. These services are charged for separately in the form of a “Service Charge”. Typically these services include window cleaning, the cleaning of communal areas, communal heating, water charges etc.
When giving up your council tenancy, you should ensure that your rent account is clear.
If you have rent arrears, your housing officer will contact you during your four week notice period to discuss a repayment plan.
If you are unable to clear your rent account, we will still expect you to re-pay the arrears after you have gone.