When you contact us by telephone we will:
•Aim to answer promptly, usually within 5 rings
•Put you through to the person who can best help you
•Call you back at your convenience if we can not answer your enquiry
•Speak clearly and take the time to explain things properly
When you visit the library we will:
•Answer your enquiries while you wait, or tell you how long it will take
•Provide access to the library catalogue
•Offer a reservation service for books and items that are not immediately available
•Offer free access to on-line information
•Provide knowledgeable staff to help you find what you are looking for
When you send us a letter, email or fax we will:
•Let you know we have received it within 2 working days
•Reply with a full response within 10 working days. If there is a delay beyond this we will tell you when you will receive a full reply
•Provide the name and a contact number for the person you are dealing with
Help us to help you:
•Treat us the way you would like us to treat you
•Bring your library card to the library when you wish to borrow items
•Behave in an appropriate manner
•Only use your mobile phone in the designated areas
•Return items you have on loan on time so they are available for other users
•Let us know if you are unhappy with any aspect of our services
•Let us know if we have exceeded your expectations so we can thank our staff
•We will not tolerate abusive behaviour
If you have any views on how we can improve our services please let us know. Please go to the Conctact Slough Libraries page.
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