Coronavirus

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Service changes as a result of Covid-19

Published: 20 March 2020

Services are temporarily changing as a result of government advice of avoiding unnecessary social contact in the continuing public health Covid-19 crisis.

Slough Borough Council and its staff are prioritising and protecting services for the most vulnerable with the unfortunate consequence of some events being cancelled or postponed.

The changes to some services and cancellation to events are in addition to the closures already announced this week.

Changes to services from Friday 20 March until further notice
• The following children's centres are closed, Yew Tree Road, Vicarage Way, Elliman Avenue, Wrexham Road, St Andrew’s Way, Orchard Avenue. Childcare for the children of key workers and vulnerable children will be moved to Penn Rd Children's Centre. The remaining centres at Monksfield Way, Chalvey Grove and Romsey Close centres will act as information points.
• All events are either cancelled or postponed if they were being held at any Slough Community buildings. Hirers have been contacted with more information and their booking fee and deposits will be fully refunded.
• Adult Social Care - The Pines and Phoenix day services are cancelled and clients will be supported in other ways.
• Appointments are still going ahead at the Register Office at The Curve but if people coming for an appointment are self-isolating or feeling unwell to ask someone else to attend the appointment on their behalf. The appointments must be booked in advance by phone on 01753 787600 as there is no longer and online booking facility.

All other public buildings including The Curve and MyCouncil, remain open but with reduced opening hours

For coronavirus related school closures and arrangements for children of key workers and those with additional needs, parents will hear directly from their child's school. More information about key workers can be found here - https://www.gov.uk/government/publications/coronavirus-covid-19-maintaining-educational-provision/guidance-for-schools-colleges-and-local-authorities-on-maintaining-educational-provision

During this time of crisis and uncertainty there are a lot of good people doing good work. However, criminals are taking advantage and more than 100 crimes have been reported to Action Fraud since the beginning of February. Nationwide people have lost almost £1million which has centred around the purchasing of protective masks, clothing and hand sanitiser which was never delivered.

To make it easier for the elderly and vulnerable to access supermarkets and other services opening exclusively for those groups earlier in the day the council has scrapped the current limits placed on concessionary bus passes. Holders will now be able to use their bus passes before 9.30am. More about the three month long scheme can be read here https://www.slough.gov.uk/news/newsdetail.aspx?id=21881

The situation is constantly being monitored and the council will continue to provide a responsible and proportionate response to the situation facing residents in the borough.