Slough Borough Council: Trading Standards Customer Charter & Service Standards

Trading Standards Customer Charter & Service Standards

Providing excellent customer services is 1 of our key priorities. In order to achieve this we will always:

be polite, friendly and offer a helpful service

take the time to listen and explain things

provide accurate information and advice, in a clear and straightforward way

deal with enquiries immediately but if this is not possible, tell you who we have passed you enquiry to and give you their contact details

keep you informed of progress with our investigations

treat you fairly and with respect

Customer Pledge

We aim to provide every customer with a quality service and will seek feedback fom you to help further improve the quality of the services we provide. We will contact you personally if you are not happy with the service received.

We have also introduced the following standards against which we wil monitor the responsiveness of our service, namely:

Target or response times for our service standard.
Service Standard	Target/ Response Times
Public Complaints and Enquiries	Within 5 working days
Traders requests for advice	Within 5 working days
Provide a full response to traders	Within 10 working days