Slough Borough Council

Services

Service promise

We aim to:

• Carry out cremation funeral services within 48 hours on receipt of the necessary paperwork, 7 days a week.
• Carry out burials within 4 hours on receipt of the necessary completed paperwork, 7 days a week.
• Provide music as chosen by applicant, either by organist or audio equipment such as tape and CD at a chapel service.
• Attend the graveside at the time of burial to ensure that it is properly carried out.
• Ensure that staff are available to answer any questions and escort visitors around the grounds if required.
• Be polite and courteous at all times.
• Provide users of the service with a questionnaire.

Unsatisfactory Service

If you are dissatisfied with the service you receive or have any comments to make, please contact the cemetery and crematorium manager by telephone or by using the council’s complaints procedures. You can also email us direct: sloughcrem@slough.gov.uk. We will try to correct the matter by written response within 5 days.

We also guarantee that:

• If your memorial tablet or plaque is missing or damaged we will replace it free of charge
• If your memorial tree or shrub fails to flourish we will replace it as soon as possible at no extra charge

Service requests

These are the timescales we use:

• To top up and level a grave - 3 working days
• To turf a grave (during the turfing season) - 3 working days
• To carry out tree maintenance - 5 working days
• To repair damage to headstone or kerbset - 1 month
• To replace a plaque (crematorium) - 6 to 8 weeks

Additional Services

In addition to providing a burial and cremation service, we also provide the following:

Memorials

Many people feel the need for a more tangible link with their loved ones and an extensive range of personal memorials are available, including:

• Entry in the Book of Remembrance
• Miniature Replica Books of Remembrance
• Inscribed Granite Memorial Plaques
• Inscribed Yorkshire Paving Stones
• Memorial Wall Plaques
• Memorial Rose Trees

If you require further information please contact the crematorium office.

Floral Tributes

To mark an anniversary, birthday etc, cut flowers may be placed in our conservatory in vases supplied by the council.

Disposal of Cremated Remains

We will offer free advice regarding the appropriate methods of cremated remains being laid to rest.

Focus Group

Let us know if you are pleased or unhappy with our service. Our focus group meets every 3-4 months to discuss issues such as the overall standard of the grounds and the services we offer or the information we provide. If you would like to join, contact us at the office. You can email us at: sloughcrem@slough.gov.uk or telephone on 01753 523127 or call in to visit us.