Slough Borough Council

Complaints About Standards of Hygiene

If you have visited a shop, restaurant, or any other food premises and wish to complain about the standards of hygiene - here’s how:

Our policy is to investigate all such complaints within 5 working days. In practice, your complaint may be investigated within 24 hours. There may be occasions however, when a complaint can wait until the premises is due for its next routine inspection.

All you need to do is ring our Consumer Protection Service on (01753) 875255 or email info@slough.gov.uk with details of your complaint. An Environmental Health officer will then investigate the matter on your behalf.

For your interest

The Food Safety (General Food Hygiene) Regulations 1995 lay down standards for the cleanliness, operation and management of food premises.

Guidance issued by the Food Standards Agency requires the local authority to inspect all food premises on a regular basis based on risk. The guidance also details the way in which inspections should be undertaken.

Information on how to complain if you purchased, or see offered for sale, food which is contaminated, mouldy, poor quality or unfit.

General Links

Here are some links to other web sites with information on food standards:


Food Standards Agency


Department of Environment, Food & Rural Affairs

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