Slough Borough Council: Benefits - general information

Benefits - general information

Benefits

We can provide housing benefit and council tax benefit for those who are entitled to such benefits.

General advice about housing benefit and council tax benefit can be found at the National Benefit Leaflets website.

Benefit processing performance data

The benefits service strives to improve performance and reduce the time it takes to process applications for housing and council tax benefit year on year.

The table shows performance data for 4 and a quarter years. It gives the average number of days it's taken to deal with new claims and claims with any changes.
Average time to process benefit claims	2005 /06	2006 /07	2007 /08	2008 /09	2009 /10 - 1st quarter
New claims	51 days	38 days	27 days	27 days	22 days
Change of circumstances	26 days	23 days	14 days	11 days	11 days
Accuracy	data not available	data not available	98%	98.4%	98.6%
Caseload	data not available	10818	10936	11768	12146