Slough Borough Council: Complaints

Complaints - Housing Service

Sometimes we may get things wrong, if that happens we want you to tell us so we can put it right.

Your comments or complaints will help us to do our job better.

Please give your feedback to our complaints officer:

call: 01753 474035
write to: Complaints officer, Housing Service, Airways House, 2 Langley Road, Slough, Berks SL3 7FH
email: housingservicecomplaints@slough.gov.uk
complete a complaints form: this can be found below or you can get one from our staff at the My Council customer services centre at Landmark Place in the High Street
submit an online complaints form: found below

If your complaint is with the Interserve Repairs Service please contact them directly on 0800 9151215. If you are not happy with the response you get then to call the Housing Service Complaints Officer on 01753 474035.

If you think we have not treated you fairly, because:

of your racial group,
you have a disability, or;
of some other reason

then we will examine your complaint carefully and address any evidence of discrimination.

You should make a complaint in accordance with our complaints policy, found below. We hope that, as in most cases, together we'll be able to quickly solve any problems raised.

If we can't find a fast solution that you are satisfied with, please follow our complaints process found in the leaflet below.