The information on this page is presented in the format of frequently asked questions. Please click a question from the index below to see the appropriate answer.
How do I make a compliment, comment or suggestion?
Most of the time we hope we get things right and when we do we would like to hear from you. If you feel you have had a good service or have a suggestion for improving our services, please complete a form.
Who can I complain to?
Have you spoken to the relevant department and manager?
What number can I call to find out about my complaint, compliment or suggestion?
Phone the relevant department or go to our complaints page.
How long until I receive a reply to my complaint, compliment or suggestion?
Complaints are acknowledged within 48 hours once received. Response or holding letter within 10 working days.
What if I am unhappy with the response to my complaint, compliment or suggestion?
You can proceed to the next stage of the complaint procedure.
How do I contact the Local Government Ombudsman
You can complain to the local government ombudsman at any time. Usually they will only investigate your complaint once you have been through the council’s complaints procedure.
The local government ombudsman is independent of the council. The ombudsman can be contacted at:
Local Government Ombudsman
PO Box 4771
Coventry
CV4 0EH
Telephone: 0845 602 1983 or 024 7682 1960 on Monday to Friday between 8.30am to 5pm.
Email: advice@lgo.org.uk
Text: 0762 480 4323
You can also download a complaint form from the Local Government Ombudsman website.
For all enquiries please contact the Customer Service Centre
01753 475111
My Council
Landmark Place
High Street
Slough
opposite Slough Library
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