The information on this page is presented in the format of frequently asked questions. Please click a question from the index below to see the appropriate answer.
How do I make a formal complaint?
The complaints page gives details of how to make a complaint and the procedure of the process.
Who can I complain to?
Have you received formal replies from the relevant department and Head of service?
How long until I receive a reply to my complaint, enquiry or suggestion?
Any correspondence are acknowledged within 48 hours once received. Response or holding letter are sent within 10 working days.
What if I am unhappy with the response to my complaint?
You can proceed to the next stage of the complaint procedure.
How do I contact the Local Government Ombudsman
You can complain to the local government ombudsman at any time. Usually they will only investigate your complaint once you have been through the council’s complaints procedure.
The local government ombudsman is independent of the council. The ombudsman can be contacted at:
Local Government Ombudsman
PO Box 4771
Coventry
CV4 0EH
Telephone: 0300 061 0614 on Monday to Friday between 8.30am to 5pm.
Email: advice@lgo.org.uk
Fax: 024 7682 0001
Text: 'call back' to 0762 480 4299
You can also download a complaint form from the Local Government Ombudsman website.
How do I make a compliment, comment or suggestion?
Most of the time we hope we get things right and when we do we would like to hear from you. If you feel you have had a good service or have a suggestion for improving our services, please complete a form.
For all enquiries please contact the Customer Service Centre
01753 475111
01753 875030
MyCouncil
Landmark Place
High Street, Slough
SL1 1JL, opposite
Slough Library
MyCouncil opening times.
This symbol indicates a link will take you outside this website. Links will open in a new browser window.
