The information on this page is presented in the format of frequently asked questions. Please click a question from the index below to see the appropriate answer.
Can I pay my Council Tax via the internet?
No, unfortunately there is no online facility to pay your Council Tax at this present moment.
I share my house with a friend and have paid my share of Council Tax. I have received a summons for his outstanding share, is this correct?
Yes this is correct because a summons has been issued for non payment of council tax, it doesn't take into consideration if one half has paid their share and the other half hasn't.
The original Council Tax bill sent in the beginning of the financial year is sent to all occupiers of the property as a whole.
How do I find out what valuation band my property is in for Council Tax?
Please visit our what is my property band page or contact the Council Tax department on 01753 875323/4.
Can anyone have access to my personal Council Tax details?
No one can have access to your personal details apart from the account holders themselves.
If I overpay my council tax can I get a refund?
Yes you can, please contact the Council Tax department on 01753 875323/4.
If I build an extension on my house will it affect the valuation band for my Council Tax?
Not at the time, only when the property is sold or when a re-valuation takes place.
I'm moving into the Borough soon, do I have to pay for the property I'm moving out of as well?
Depends on a number of circumstances. If you are still responsible for the property you are moving from you will still be responsible for the Council Tax.
I'm only renting a room and thought my landlord was responsible for paying Council Tax what do I do?
Please contact Council Tax on 01753 875323, additional information must be established to confirm liability of the Council Tax.
I'm the Council Tax payer and I'm leaving the country for a while, do I still pay?
If the property is yours and you intend to return then yes you must still pay the Council Tax.
For further information please contact Council Tax on 01753 875323.
What should I do about my council tax if I am moving out of my home in the Borough?
You can visit the Customer Service Centre and provide information on your change of address. Alternatively you can contact the Council Tax Department direct on 01753 875323, write to the Council Tax Manager, PO Box 1733, Slough SL1 1FS or email counciltax@slough.gov.uk.
Is it easy to pay my Council Tax by direct debit?
This is the preferred method of payment for council tax - it keeps costs down for you and for the council, which keeps Council Tax increases to a minimum. It also means no cash to carry about, no queuing to pay and a choice of three payment dates each month. You don't need to remember to pay your bill each month as the payments are made automatically.
I've lost my Council Tax monthly instalment slips. Can I get a new set?
Monthly payment slips are no longer provided, we provide payment cards as a replacement to payment slips. If you have lost your payment card please contact Council Tax on 01753 875323.
One of my Council Tax payments is not showing on my account. What can I do about it?
Firstly please ensure you have a valid receipt showing proof of payment. Then either please visit the Customer Service Centre to have your query processed or write to:
Council Tax
Council Tax Manager
PO Box 1733
Slough
SL1 1FS
What is the position if two or more people are responsible for paying Council Tax and one or more moves out during the year?
You need to provide a date when the individual moved out and a proof of address they are currently residing at. Then the Council Tax account is adjusted, new account created and a new bill sent out.
What should I do if you have the wrong details on my Council Tax account?
You can contact the Council Tax department on 01753 875323/4, write to the Council Tax Manager, PO Box 1733, Slough SL1 1FS or visit the Customer Service Centre.
Why have I received a summons when I have paid my council tax up to date?
You have been summonsed because you have not paid the council tax as requested on the due dates, even though a reminder, 2nd reminder or final notice was sent to you. For further discussions please visit the Customer Service Centre or contact the council tax team on 01753 875323/4.
Why have my council tax instalments been cancelled?
Your instalments have been cancelled because you have failed to pay in accordance with the demands issued. For further discussions please visit the Customer Service Centre or contact the council tax team on 01753 875323/4.
Will the bailiff make an arrangement with me for my outstanding Council Tax payments?
This must be discussed with the bailiff direct.For all enquiries please contact the Customer Service Centre
01753 475111
01753 875030
MyCouncil
Landmark Place
High Street, Slough
SL1 1JL, opposite
Slough Library
MyCouncil opening times.
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