The information on this page is presented in the format of frequently asked questions. Please click a question from the index below to see the appropriate answer.
Are the public informed in advance of works on the highway?
Major works on the highway will be publicised on the council website, and in the local vicinity. Minor and emergency works tend to be undertaken at short notice.
Do the Council and companies carrying out work on roads or highways communicate with each other?
Slough holds regular meetings with all the Utility companies in the Area to coordinate works on the highway where possible. Utility companies will inform the Council of emergency works.
Does the Council inspect works carried out on roads or highways?
A proportion of all works on the highway are inspected. If you wish to report a fault then please fill in the online form 'Roads - Reporting a Defect'.
How can I complain to the Council about works on roads or highways?
To complain to the Council about works on roads or highways contact the highways section on 01753 875633 or by completing the online form 'Roads - Reporting a Defect'.
How can I report a problem relating to the service of a utility company on roads or highways?
To report a problem relating to the service of a utility company on roads or highways contact the statutory undertaker (Utility company) directly. They are obliged to provide a contact telephone number on a sign board near the site of work.
How do I know which company is carrying out works on roads or highways?
Each company carrying out works on roads or highways is obliged to provide their name and a contact telephone number on a sign board near the site of work.
How does the Council know who is digging up the road / footway?
The Council has a record of all works on the highway. The company caring out the works is obliged to provide a contact telephone number on a sign board near the site of work.
What is the New Roads and Street Works Act (NRSWA) 1991?
The New Roads and Street Works Act (NRSWA) 1991 is an act of parliament that states that Utility companies have to inform the council of work being carried out.
When will the works on the road be finished?
The timing of major works are on this web-site. For minor and emergency works please contact the Highways section, however, the Council is not responsible for the timing of utility company works.
Who can I contact to report a problem with a repair or change on the highway?
To report a problem with a repair or change on the highway you can contact the highways section on 01753 875633 or complete our online form 'Roads - Reporting a defect'.
For all enquiries please contact the Customer Service Centre
01753 475111
My Council
Landmark Place
High Street
Slough
opposite Slough Library
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