The information on this page is presented in the format of frequently asked questions. Please click a question from the index below to see the appropriate answer.
How much does the Community Laundry Service cost?
Currently, the cost is £4.30 per week.
What should I do if I am unhappy with the community laundry service, or I do not need a visit one day?
We hope that you will be completely satisfied with the laundry service, but if you wish to discuss any aspect of the service provided to you, contact the Home Care service at Social Services on Slough 690400 who will be pleased to help.
Where is the Community laundry service based?
The laundry is based at Upton Hospital, and the service is staffed and operated by the Slough Home Care team at Social Services.
How should my incontinence laundry be sent?
Packed in bags with your name on the front and sealed. Each item of laundry will need to be marked in a discreet place (i.e. on the waistband or hem) with your personal three digit number (given to you when the service is set up).
How often will my incontinence laundry be collected and returned?
This depends on how much laundry needs to be washed. The average number of collections and deliveries is two per week, or it can be more often if necessary.
How does my incontinence laundry get to the hospital?
It is collected by a community laundry van, which calls at your home.
How can I get the Community Laundry service?
For further details, contact your G.P. or District Nursing Sister or ring Slough 690400.
Does the Community Laundry service iron as well?
No, although all laundry is folded 'hot' and packed in clean bags, so most items do not require ironing on return.
Can I get help with bagging my incontinence laundry?
Yes - you could ask your carer to help (if you have one) or a relative. If you are unable to number your laundry, you should contact the Home Care service or tell the driver when he/she calls to collect your laundry, and we will arrange to number it for you.
For all enquiries please contact the Customer Service Centre
01753 475111
My Council
Landmark Place
High Street
Slough
opposite Slough Library
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