You must report all changes in your circumstances straight away whether or not you think the change will affect your Universal Credit. You must report a change even if it is for a brief period of time. It is your responsibility to make sure that the information you provide is correct and up to date.
Changes can be reported for yourself, your partner, or any child or qualifying young person you are responsible for.
You must provide the exact date the change happened.
Report the change by phoning 0345 6000 723 or textphone 0345 6000 743. Advisers are available Monday to Friday 8am to 6pm. When you call you must provide all the information needed.
Depending on your change, you may need to have some of the following with you:
If you don't report a change in your circumstances this may mean you are not getting money you are entitled to or are being overpaid.
Some examples of the changes you must report are:
The adviser will enter the change on your behalf. If you knowingly give information that is incorrect or incomplete your Universal Credit may be stopped and you could receive a financial penalty or be prosecuted for fraud.
You can't report a change that happened before the date you made your claim, or a change that is due to happen in the future.
You can report more than one change at the same time.
Before submitting your change the adviser will ask you to confirm the information you have provided.
They will then ask you to accept a declaration that the information is complete and correct. If you accept your declaration your Universal Credit amount will be recalculated.
The new information entered replaces the existing information on your Universal Credit claim. Universal Credit stores the previous information and you can ask an adviser for this if you need it.
Once the change has been submitted the adviser will explain to you or your partner (if you have one):
If you and your partner are required to look for work and don't, then your Universal Credit may be reduced or you may not receive any money.
Once the changes you report have been confirmed, you will get a new Universal Credit decision letter through the post. This decision letter will tell you if there is any change to the amount you will get, and the date this will take effect from.
If you have started to earn more, this could mean you are no longer entitled to Universal Credit and your claim may close.
For some changes your responsibilities will change and you will need to accept a new Claimant Commitment. In this case, you must attend an interview to continue to get your Universal Credit.