The advice sheets below have the latest information on fair trading. If you need more advice call 01753 475111 (Regulatory Services option).
In the guide
When selling goods and providing services, in most circumstances, the consumer must be informed of the selling price in writing
This guidance is for England, Scotland & Wales
Where goods are offered for sale to consumers they must have their price clearly indicated and be inclusive of VAT. This is controlled by the Price Marking Order 2004, which applies to goods only and is limited to sales between traders and consumers. It does not apply to services or to goods supplied in the course of the provision of a service; nor does it apply to sales by auction or sales of works of art or antiques.
However, the Consumer Protection from Unfair Trading Regulations 2008 (CPRs, which control unfair practices used by traders when dealing with consumers) are broader in scope and cover both goods and services. Therefore, although the Price Marking Order does not apply to services or to goods supplied in the course of providing a service, there is a requirement under the CPRs to make sure pricing information is given clearly if it would affect a consumer's decision to buy. The CPRs also prohibit giving misleading information to consumers about prices.
In essence, sufficient information about the price of goods and services should be given to consumers in order for them to decide whether to buy. If the price information is not supplied, or is misleading to the extent that the consumer would not have bought the goods or had the service provided had they known the correct price, the trader commits an offence.
See 'Consumer protection from unfair trading' for more information.
There are separate regulations (called the Business Protection from Misleading Marketing Regulations 2008) that prohibit advertising that misleads traders about the price of goods or services. See 'Business-to-business marketing'.
Guidance for Traders on Pricing Practices
Guidance for Traders on Pricing Practices, produced by the Chartered Trading Standards Institute (CTSI), contains information for traders on good practice regarding giving information about prices, price promotions, reference prices, etc. This document replaces the former Department for Business, Innovation and Skills' (BIS) Pricing Practices Guide.
It applies to goods, services and digital content.
What does the Price Marking Order require?
Where goods are offered for retail sale, the selling price and - where appropriate - the unit price (for example, 65p per 100 g) must be given to consumers in writing (including prices in catalogues, shops and online). Small shops that have a retail area of less than 280 m² do not need to display a unit price.
How should price indications be given?
When selling to the general public, all pricing information must be clearly legible, unambiguous, easily identifiable, in sterling, and inclusive of VAT and any additional taxes.
Pricing information must be given close to the goods, or in the case of distance contracts (for example, online or mail order sales) and advertisements, close to a picture or written description of the goods. In relation to sales by telephone, price indications must be clearly audible and linked to the subject of the transaction.
Prices can be shown:
Pricing information must be available - that is, clearly visible to consumers without them having to ask for assistance in order to see it.
Legibility refers to a consumer with normal sight. Traders must also comply with the Equality Act 2010 and take account of the special needs of the elderly and disabled groups.
Goods that are kept out of the consumer's sight are exempt from price marking until an indication is given that they are for sale.
What about goods in shop windows?
Items displayed for sale in a shop window should display pricing information as per the above requirements. Exceptions to this are jewellery, precious metal or watches where the individual selling price is more than £3,000. These goods need not bear pricing information in close proximity to the item. However, the pricing information must still be given elsewhere - for example, by means of a price list in-store.
Window displays that do not contain goods that are removed and sold to consumers may be regarded as being purely promotional. They will fall within the definition of 'advertisement' and be exempt. Traders are advised to contact their local trading standards service for guidance on this matter.
Can price indications be in a foreign currency?
If traders indicate that they are willing to accept foreign currency for the purchase of goods, in addition to the required price indications in sterling they must also:
What about VAT & other charges?
All price indications that can be seen by consumers must include VAT and any other compulsory charges or taxes. Postage, packing or delivery charges may be shown separately as long as they are unambiguous, easily identifiable and clearly legible.
If the rate or application of VAT or any other tax changes:
By law, surcharges for customers using debit or credit cards are restricted or banned. See 'Payment surcharges' for more information.
What are the unit-pricing requirements?
A unit price must be given when goods are either:
A list of goods that are included in the requirements to have quantity indications is given below in the section headed 'Non-exclusive list of goods ...'.
A unit price must be given in adverts only where the selling price of goods is indicated.
The unit price for most goods is the price per kilogram, litre, metre, square metre or cubic metre, and the unit 'one' for goods sold by number. Certain items, identified in the 'Relevant units of quantity ...' list below are exempt from this requirement and the unit price should be given for an alternative quantity - for example, price per 100 g for sweets. Similar goods should use the same unit for unit pricing purposes to allow consumers to readily compare prices between them.
For solid foods in a liquid medium (that is, water, brine, vinegar, syrups and fruit or vegetable juice) the unit price must refer to the net drained weight of the food.
Traders can give the imperial equivalent unit price as long as the metric unit price is given greater prominence and the imperial equivalent equates to the metric price.
Where the unit price falls below £1 it must be given to the nearest 0.1p. If it is above £1 it may be given to the nearest 1p or 0.1p.
The following do not require an indication of selling price:
The following do not require an indication of the unit price:
Promotional offers should be unit-priced to reflect the single standard item.
Retailers may give additional information if they wish (for example, the 'reduced unit price if purchasing a multi-buy' offer may be shown) as long as it is clear to which goods it relates.
Limited period promotions (such as 10% extra free) that relate to individual product lines may retain the unit price of the standard item or pack for the period of the offer. Retailers may give additional information if they wish - for example, they may show the unit prices of both the standard and promotional items but they must be absolutely clear to which items they relate.
In the case of goods where the selling price varies from day to day according to the price of the precious metals contained in them, the requirement to indicate the selling price may be complied with by indicating both of the following:
Relevant units of quantity for specific goods for the purpose of the definition of 'unit price'
FOOD & DRINK
|biscuits and shortbread (except where sold by number)||100 g|
|bread (except where sold by number)||100 g|
|breakfast cereal products (except where required to be quantity-marked by number)||100 g|
|chocolate and sugar confectionery||100 g|
|coffee||100 g or ml|
|cooked or ready to eat fish, seafood and crustacea||100 g|
|cooked or ready to eat meat, including game and poultry||100 g|
|cream and non-dairy alternatives to cream||100 ml|
|dips and spreads, excluding edible fats||100 g|
|dry sauce mixes||100 g|
|flavouring essences||10 ml|
|food colourings||10 ml|
|fresh processed salad||100 g|
|fruit juices, soft drinks||100 ml|
|ice cream and frozen desserts||100 g or ml|
|pies, pasties, sausage rolls, puddings and flans indicating net quantity (except where sold by number)||100 g|
|potato crisps and similar products commonly known as snack foods||100 g|
|preserves, including honey||100 g|
|ready to eat desserts||100 g or ml|
|sauces, edible oils||100 ml|
|tea and other beverages prepared with liquid||100 g|
|waters, including spa waters and aerated waters||100 ml|
|wines, sparkling wine, liqueur wine and fortified wine||75 cl|
|ballast, where sold by the kilogram||1,000 kg|
|coal, where sold by the kilogram||50 kg|
|cosmetic products other than make-up products||100 g or ml|
|handrolling and pipe tobacco||100 g|
|lubricating oils other than oils for internal combustion engines||100 ml|
|make-up products (except where sold by number)||10 g or ml|
|seeds other than pea, bean, grass and wild bird seeds||10 g|
Non-exclusive list of goods subject to quantity marking & unit pricing
Any package that carries an E-mark (which indicates that it has been packed following the strict requirements of average-quantity legislation) has to be marked with quantity, in terms of weight or volume, within the requirements of the Weights and Measures Act 1985. See 'Packaged goods: average quantity' for more information.
Most packaged food and drink is required to be marked with quantity.
Non-food products (see below) have different requirements depending on the product. Detailed information can be found in the Weights and Measures Act 1985 (Schedules 4-7) and in orders and regulations made under that Act.
The following are required to carry quantity marking by net weight, volume or capacity, as appropriate (subject to certain exemptions):
Various multi-packs and many-item packs containing a quantity of the same product are also required to be quantity marked.
The following are required to be marked with number:
The following have to be marked by length:
Failure to comply with trading standards law can lead to enforcement action and to sanctions, which may include a fine and/or imprisonment. For more information please see 'Trading standards: powers, enforcement & penalties'.
Last reviewed / updated: April 2019
This information is intended for guidance; only the courts can give an authoritative interpretation of the law.
The guide's 'Key legislation' links may only show the original version of the legislation, although some amending legislation is linked to separately where it is directly related to the content of a guide. Information on amendments to legislation can be found on each link's 'More Resources' tab.