The advice sheets below have the latest information on fair trading. If you need more advice call 01753 475111 (Enforcement & Regulatory option).
In the guide
This guidance is for England & Wales
One of the provisions in the Consumer Rights Act 2015 relates to requirements for accommodation letting agents and property management businesses to display their fees and charges to clients.
The requirements relate to businesses that receive instructions from clients regarding accommodation to be let under assured tenancy agreements to:
The fees that have to be indicated are the fees, charges and penalties payable to the letting agent by their clients under contracts for:
However, the following fees do not have to be indicated:
An assured tenancy is one as defined in the Housing Act 1988 (excluding long leases as defined in the Leasehold Reform, Housing and Urban Development Act 1993) except where the landlord is a:
Letting agents must display a list of relevant fees:
This list must be displayed in a conspicuous place.
The displayed fees list must include:
In England only, if letting agents engaging in letting agency or property management work relating to private accommodation hold money on behalf of clients they must also display a statement of whether the business is member of a client money protection scheme.
Such businesses must be a member of a redress scheme for dealing with complaints in connection with that work. They must also display a statement that they are a member of a redress scheme and the name of it. For more information see Lettings agents and property managers: which government approved redress scheme do you belong to? (opens in a new window), which was produced by the Department for Communities and Local Government.
A penalty of up to £5,000 can be imposed by trading standards services for breaches of these requirements, subject to any statutory guidance issued and an appeals procedure.
Last reviewed / updated: June 2017
This information is intended for guidance; only the courts can give an authoritative interpretation of the law.
The guide's 'Key legislation' links may only show the original version of the legislation, although some amending legislation is linked to separately where it is directly related to the content of a guide. Information on amendments to UK legislation can be found on each link's 'More Resources' tab; amendments to EU legislation are usually incorporated into the text.