If you suspect that a Slough based business is selling age restricted products to minors contacts us via the Citizen's advice consumer helpline on 03454 04 05 06 or by using the online contact form.
You can contact the trading standards team on 01753 475111 (Enforcement & Regulatory option) for information on age restricted sales.
In the guide
This guidance is for England & Wales
Selling age-restricted products via the internet presents particular issues and retailers must have effective systems in place for preventing sales to prospective customers who are underage.
This guide applies to all products that have age restrictions on sales, such as alcohol, tobacco, spray paints, fireworks, and video recordings and games.
It is the responsibility of retailers to ensure they do not sell age-restricted products online to people who are under the minimum legal age. This means setting up effective systems capable of verifying the age of potential purchasers to ensure they are above the minimum legal age to purchase a product. When making an assessment of such systems account should be taken of legal requirements to take all reasonable precautions and to exercise all due diligence to avoid committing an offence. These legal requirements are a retailer's defence in consumer protection legislation.
Such systems should be regularly monitored and updated as necessary, to identify and rectify any problems or weaknesses in the system or to keep pace with advances in available technology.
There is no definitive answer as to what constitutes taking all reasonable precautions or exercising all due diligence. However, past court case decisions in relation to other areas of consumer protection have established that a retailer's defence is more likely to fail if positive steps or precautions are not taken, resulting in a conviction.
Risk analysis, including the investigation of the options available to overcome risks, is required to identify and investigate what precautions and steps could be taken.
Retailers should take positive steps to verify the age of the purchaser when selling age-restricted products. The following are examples that are unlikely to be enough to satisfy the requirements of taking all reasonable precautions and exercising all due diligence:
Young people will seek to challenge conventions and test boundaries. In the case of online sales, young people could potentially evade the stringent proof-of-age checks that are required on the high street unless retailers make positive checks.
The following is a guide to possible steps and precautions that retailers could adopt to assist with age verification. However, it should be noted that these may not be suitable for some situations and retailers will need to assess what steps are suitable and appropriate to their individual circumstances. Retailers may be able to develop other methods of age verification.
Age verification concepts in a fast moving digital world are challenging in terms of effectiveness. No system is failsafe and any service that relies on remote verification has the potential for errors.
Many websites now require purchasers to register details or to set up accounts for future purchases, which means that age verification checks may only be required for the initial set-up of accounts or on the first purchase from the website.
Payment by credit card
At the moment, credit cards are generally available only to those over 18. Payment or verification of the purchaser using a credit (as opposed to a debit) card could serve to verify that the principal cardholder for the credit card is over 18.
Age verification on delivery
Retailers could use age verification checks at the point of delivery by ensuring that delivery drivers request valid proof of age to confirm that the purchaser is over the minimum age to buy the product in question. It should be noted that third-party couriers may not accept responsibility for age verification.
Online age verification checks
Online age verification software is available that makes use of various sources of information in order to verify both age and identity during the ordering process. These checks include using the electoral register and/or credit reference agencies. There are also businesses that offer online access to electoral register information, which could be used to verify a purchaser's age.
Follow-up offline checks
In some circumstances, it may not be possible to verify a potential purchaser's age to conclude an online order. It is there suggested that further checks could be carried out, such as requiring the customer to provide a valid / acceptable proof of age, which can then be appropriately checked.
For some retailers that also have a high street presence, purchasers could view and reserve products online and then collect in-store, where age verification could be carried out by members of staff as with a normal face-to-face transaction.
The penalties that a retailer may face if they commit an offence of selling an age-restricted product to a person under the minimum legal age are set out in the legislation applicable to that product. The maximum penalty is a fine and two years' imprisonment.
It is the responsibility of the retailer to ensure that products are only sold to purchasers old enough to buy them. If there is any doubt the transaction should not proceed.
The above guidance is applicable to all products that are subject to age-restricted sales. These include alcohol, tobacco, spray paints, fireworks, and video recordings and games.
For more general information about online sales, please see 'Consumer contracts - distance sales' and 'Internet auction sites & marketplaces'.
Last reviewed / updated: July 2017
This information is intended for guidance; only the courts can give an authoritative interpretation of the law.
The guide's 'Key legislation' links may only show the original version of the legislation, although some amending legislation is linked to separately where it is directly related to the content of a guide. Information on amendments to UK legislation can be found on each link's 'More Resources' tab; amendments to EU legislation are usually incorporated into the text.
From time to time Trading Standards send volunteers under the age of 18 to check businesses are not selling age restricted products to underage children. Volunteers under the age of 25 are also used to check adherence to Think 25 policies.
If you or the business sells, we may offer you attendance to a Level 2 accredited course in Underage sales prevention, the investigating officer will advise you if this will be offered to you. To register for the Level 2 course in Underage sales preventions use the online Alternative Resolutions form.