Product recalls

Update on Investigation

The following has been released:
Independent investigation finds no further action required on fridge freezer model
An investigation into the fridge freezer involved in the Grenfell Tower fire has confirmed there is no need for further action.
More information from department of Business, Energy and Industrial Strategy


Product recalls

Important product recalls are below

2016.09.23 Recall: Coopers of Stortford - folding bath / shower seat

The following notice has been issued by the retailer:

Coopers of Stortford


Bath seat 

As part of our ongoing quality monitoring, Coopers of Stortford have identified a potential risk of injury when using this folding shower / bath seat.

It has come to our attention that a percentage of the above folding shower / bath seat has a risk of collapsing in use.

As customer safety is of paramount importance, we therefore advise customers who have purchased this product to stop using the folding shower / bath seat with immediate effect and to return it to us for refund or for alternative product replacement. If you have already received a refund for this faulty product but still have it in your possession, then we ask you to dispose the product with immediate effect.

Catalogue / mail order and web customers:
Customers who have purchased this product on line or via our catalogue will be contacted individually by letter by our customer service team. The letter will include a section on how to return the product back to us so that we arrange its safe disposal and arrange full refund on the purchase of this product. If you would like to discuss replacement with an alternative improved and safer product please contact our Customer Services Team on 0330 331 0300 who will be happy to help.

In-store customers:
Customers who purchased this product from our Bishop's Stortford store are requested to return the product to our store in person for full refund or alternative replacement product. We will again arrange its safe disposal. If you have any doubts, please call the store on 01279 656551 (in store purchases only).

If you decide not to return this product but keep using this folding shower / bath seat, then this is at your own risk. We strongly recommend you return the product for refund.

We take customer safety very seriously and would like to apologise for the inconvenience this may cause, but under the circumstances we feel this is the most sensible action to take.

Thank you for your co-operation in this matter.

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