Product recalls

Update on Investigation

The following has been released:
Independent investigation finds no further action required on fridge freezer model
An investigation into the fridge freezer involved in the Grenfell Tower fire has confirmed there is no need for further action.
More information from department of Business, Energy and Industrial Strategy

 

Product recalls

Important product recalls are below

2016.11.08 Recall: Trek bikes - 2014 Farley and 2015 Farley 6 Fork

The following notice has been issued by the manufacturer:

SAFETY RECALL NOTICE

Dear Trek Consumer,

Thank you for your recent purchase of a Trek Farley. Our records indicate that you purchased one of the following models:

  • 2014 Farley
  • 2014 Farley frame set
  • 2015 Farley 6
  • 2015 Farley 6 frame set

A small number of these bicycles were made with a fork that was assembled incorrectly. An incorrectly assembled fork could come out of alignment with the handlebar, which could allow the front wheel to turn unexpectedly and cause you to fall. If this happens, you could be involved in a serious accident.

Your safety is very important to us. Therefore, Trek will replace the fork on any affected bicycles, free of charge. This letter contains important information regarding what to do next if you think you may have purchased one of these bicycles or frame sets.

Fork

AFFECTED MODELS
Only specific bicycles from model years 2014 and 2015 are affected. The following page shows you how to identify the affected models.

DO NOT RIDE YOUR BICYCLE UNTIL THE FORK HAS BEEN INSPECTED
If the front wheel turns unexpectedly, you could be involved in a serious accident. Do not ride this bicycle until your dealer has inspected the fork to determine if it is affected by this recall.

WHAT TREK WILL DO FOR OWNERS OF A RECALLED BICYCLE

If you own a bicycle that is affected by this recall, Trek will provide you - through your Trek dealer - with a free replacement of the fork on your bicycle in a matching colour, including free installation.

In addition, when your recalled bike has been repaired, Trek will give you a coupon worth £80 for your choice of Trek products.

If you have any questions, please contact your Trek retailer.

THANK YOU FOR BUYING A TREK BICYCLE
We apologise sincerely for any inconvenience this problem may have caused you. We value you as a customer and want you to enjoy your Trek bicycle. We hope that after your Trek bicycle is repaired, you will continue to safely enjoy cycling.

This letter was prepared in cooperation with the Consumer Product Safety Commission. If you have questions about the information in this letter, please contact your Trek retailer.

Trek Bicycle Corporation, 801 West Madison Street  Waterloo, Wisconsin 53594  USA  Recall hotline 01908 360140

CHART OF AFFECTED MODELS

  • 2014 Farley
  • 2014 Farley frame set
  • 2015 Farley 6
  • 2015 Farley 6 frame set

2014 FARLEY AND FRAME SETS

2014 Farley and frame sets 1

2014 Farley and frame sets 2

2015 FARLEY 6 AND FRAME SET

2015 Farley 6 and frame set 1

2015 Farley 6 and frame set 2 

 

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