Product recalls

Update on Investigation

The following has been released:
Independent investigation finds no further action required on fridge freezer model
An investigation into the fridge freezer involved in the Grenfell Tower fire has confirmed there is no need for further action.
More information from department of Business, Energy and Industrial Strategy


Product recalls

Important product recalls are below

2016.11.25 Recall: Amazon - Power Adapters sold with Select Fire Tablets

The following notice has been issued by the retailer:

Voluntary Recall and Exchange Programme for Power Adapters sold with Select Fire Tablets in the United Kingdom and Ireland

We have determined that, in rare cases, when the power adapter included with the UK Fire 7" and UK Fire Kids Edition 7" tablet is pulled from the wall socket, the adapter assembly may detach and create a risk of electrical shock. Affected adapters were sold only in the United Kingdom and Ireland from September 2015.

Customer safety is our top priority, and we are proactively offering to replace these power adapters with a new adapter, free of charge. We encourage customers to exchange their original power adapters using the process below.

Please discontinue use of your original adapter. Until you receive a replacement adapter, you can use the included USB cable connected to a computer or another compatible adapter to charge your tablet.

Identifying your power adapter:

To find out if your power adapter is affected, compare your adapter to the images below.

Affected power adapters

Amazon 1

Non-affected power adapters
Power adapters sold in other countries, shipped with Fire HD and Fire HDX tablets, or displayed below are not affected and need not be exchanged.

Exchange process
If your power adapter is affected, and you have not yet received a free replacement or claimed a credit from us, please contact Customer Service at

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