Product recalls

Update on Investigation

The following has been released:
Independent investigation finds no further action required on fridge freezer model
An investigation into the fridge freezer involved in the Grenfell Tower fire has confirmed there is no need for further action.
More information from department of Business, Energy and Industrial Strategy

 

Product recalls

Important product recalls are below

2016.11.25 Recall: Specialized - MY16 Venge ViAS Pro Level Frames

The following notice has been issued by the manufacturer:

Dear Specialized Rider,

We are voluntarily recalling all MY16 Venge ViAS S-Works and Pro level frames.

MY16 Venge ViAS Pro

MY16 Venge ViAS Pro

MY16 Venge ViAS S-Works Module

MY16 Venge ViAS S-Works Module

Affected models
All Model Year 2016 Venge ViAS frames with rim brakes. This includes S-Works and Pro level frames sold as complete bikes and/or modules and all warranty frames.

What is the issue
Specialized has received isolated reports from the field of the rear wheel coming out of the rear dropouts, which can cause fractures in the rear triangle. When this happens, there is a risk of injury as a rider may lose control and fall.

What will specialized do for affected Venge Vias riders
Please stop using your bike and bring it to your nearest Authorized Specialized Retailer for a free installation of a new rear derailleur hanger.  The new improved hanger will  prevent  the  rear wheel  from  coming  out  of  the  dropouts. Your Authorized Specialized Retailer will also do a free inspection of your rear triangle.  Please also review the owner's manual addendum sent with this notice.

We apologise for the inconvenience. You will receive a pre-selected Specialized gift when you bring in your bike.

For  questions,  please  contact  your  Authorized  Specialized  Retailer  or  Rider  Care  at 020  8391  3502 or customerserviceuk@specialized.com.

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