Product recalls

Update on Investigation

The following has been released:
Independent investigation finds no further action required on fridge freezer model
An investigation into the fridge freezer involved in the Grenfell Tower fire has confirmed there is no need for further action.
More information from department of Business, Energy and Industrial Strategy


Product recalls

Important product recalls are below

2017.01.13 Recall: Disney Bolt and Mitten Soft Toy Set

The following recall has been issued by the retailer:

Product: BOLT AND MITTEN soft toy set (SKU code: 207123015014) sold between 08/07/2015 and 30/09/2016.

Disney Bolt and Mitten soft toy
This recall is for the BOLT AND MITTEN soft toy set from batches FAC-037902-15118 and FAC-03790215212 (visible on label). The black plastic nose on the Bolt soft toy (dog) contains chemical substances exceeding regulatory limits. The Mitten soft toy (cat) is not affected by the defect.

Guests are asked to stop using the BOLT AND MITTEN soft toy set and send it back to Disneyland Paris for a refund.

We ask Guests to take any BOLT AND MITTEN soft toy sets back to our stores (in parks, Disney Village or Disney hotels) or send them to us at the following address: Disneyland Paris - Communication Visiteurs, Boîte Postale 100, 77777 Marne la Vallée Cedex 4, France.

As of today's date, 24 October 2016, we have not received any complaints or been informed of any incident relating to this product.

If you require more detailed information, please call us on 00 331 64 74 61 66 (Monday to Friday, 9 a.m. to 5 p.m., but not on French national holidays) or email us at We apologise for any inconvenience caused by this recall.

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