Product recalls

Update on Investigation

The following has been released:
Independent investigation finds no further action required on fridge freezer model
An investigation into the fridge freezer involved in the Grenfell Tower fire has confirmed there is no need for further action.
More information from department of Business, Energy and Industrial Strategy


Product recalls

Important product recalls are below

2017.02.20 Safety Notice: B&Q - various lights

The following notice has been issued by the Food Standards Agency:

IMPORTANT - B&Q has been made aware that in some circumstances there is a risk of falling parts from the light fittings listed below, potentially causing injury.

These images are illustrative only. Models may vary in shape, size and number of bulbs. If you have a fitting with similar shades please check the list below.

The products affected were offered for sale between February 2014 and February 2017. Despite rigorous quality control procedures it has been brought to B&Q's attention the lamp shade rings on some models of the ranges of lights may fracture, permitting the shade to fall from the fitting and present a risk of injury.

If you have purchased one of these products which uses the cast metal shade ring pictured below please remove the shade and ring immediately on any affected light fittings, using the original tool supplied, ensuring lights are cool first - or if you are unable to do this, avoid the potential fall zone until you have been able to organise removal of the lampshade/s. Once the shade rings and shades have been removed ceiling light fittings are safe to continue using as normal. Other wall or table lights must not be used due to hot bulbs. Please see below for instructions. If you have any difficulties removing the shades or identifying the rings contact the helpline below.

Shades with this cast metal ring must be removed:

Cast metal ring

If your light has this steel ring it is safe to use:

Pressed steel ring

April 3 light semi flush - BARCODE 5052931672769

Areto 1 light table - BARCODE 5014838507643
Areto 3 light semi flush - BARCODE 5014838508725
Areto 5 light pendant chrome - BARCODE 5014838507605
Areto 5 light semi flush chrome - BARCODE 5014838507582

Ashby 1 light wall - BARCODE 5014838673683
Ashby 3 light semi flush - BARCODE 5014838673447

Borrello 1 light table lamp - BARCODE 5052931475476
Borrello 3 light semi flush - BARCODE 5052931475599
Borrello 5 light pendant - BARCODE 5052931475544
Borrello 5 light semi flush - BARCODE 5052931475582
Borrello 1 light table lamp - BARCODE 5052931672875

Bromley 3 light ceiling lamp - BARCODE 5052931683826
Bromley 3 light semi flush - BARCODE 5014838615775
Bromley 5 light semi flush - BARCODE 5014838615782

Cloe 2 light wall lamp - BARCODE 5052931672738
Cloe 2 light wall lamp gold effect - BARCODE 5052931672776
Cloe 3 light ceiling lamp - BARCODE 5052931672745
Cloe 3 light semi flush gold effect - BARCODE 5052931672783
Cloe 5 light semi flush - BARCODE 5052931672950
Cloe 5 light semi flush gold effect - BARCODE 5052931672790

Kapista 1 light spot chrome - BARCODE 5397007176599
Kapista 3 light spot round chrome - BARCODE 5397007176070
Kapista 4 light spot bar chrome - BARCODE 5397007176582

Tempest 6 light semi flush - BARCODE 5014838458105


Please contact our helpline to provide your details and B&Q will send you a replacement ring fitting kit.

Light shade removal 

For further queries or to request a remedial kit contact the helpline:

UK: 0300 3034482 ROI: 1800 946327*

*Monday to Friday 8.30am to 8.00pm, Saturday 9.00am to 5.00pm and Sunday 10.00am to 4.00pm

B&Q thank you for your co-operation.

B&Q plc, B&Q House, Chestnut Avenue, Chandlers Ford, Eastleigh, Hampshire SO53 3LE

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