Product recalls

Update on Investigation

The following has been released:
Independent investigation finds no further action required on fridge freezer model
An investigation into the fridge freezer involved in the Grenfell Tower fire has confirmed there is no need for further action.
More information from department of Business, Energy and Industrial Strategy

 

Product recalls

Important product recalls are below

2017.02.27 Safety notice: LOOK Cycle International - Aerostem handlebar clamp

The following notice has been issued by the manufacturer:

LOOK Cycle International has decided to recall and replace the stem handlebar clamps on the AEROSTEM models.

LOOK remains the leader in performance and technology in terms of carbon fibre frames and accessories used by the most demanding cyclists. Our innovative and rigorous designs have exceeded the most demanding requirements in the cycle industry and continue to further improve technological standards. Our reputation for excellence has made the AEROSTEM an acclaimed integration model. The stem clamps comply with European safety standards, but your satisfaction and safety are a priority for us.

We have identified a few isolated cases of corrosion in the clamp's fibre that could lead to its cracking. That's why we want to replace your stem clamp with a new, updated and more reliable one.

We most sincerely apologize for this inconvenience.

Stem model identification
The AEROSTEM is available in gloss or matt varnish (photo 1). It has been marketed for the Aerolight and Light 695 from the 2014 range and the 795 from the 2015 range.

Photo1

Clamp identification
Clamps without a number (photo 2) or with number 380706 (Photo 3) are affected by the replacement. You can find the number under the clamp.

Photo2

Photo3

Clamps with numbers other than 380706 are not affected by the replacement.

What to do?
If your stem clamp is not affected, you have no change to make. If your clamp is affected, stop using your bike immediately and bring it to your closest authorized dealer. The clamp will be removed and replaced by a new one free of charge.

If you do not have an authorized dealer or if you have any question, please contact:
Either your local distributor
Or
clamprecall@lookcycle.fr

LOOK Cycle International
27, rue du Docteur Léveillé - 58000 Nevers - FRANCE

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