Product recalls

Update on Investigation

The following has been released:
Independent investigation finds no further action required on fridge freezer model
An investigation into the fridge freezer involved in the Grenfell Tower fire has confirmed there is no need for further action.
More information from department of Business, Energy and Industrial Strategy


Product recalls

Important product recalls are below

2017.03.22 Recall: Little Live Pets Lil Frog and Lil Frog Lily Pad

The following notice has been issued by the UK distributor:

At Character Options Ltd, the safety of consumers is always top priority.

After being informed by the manufacturer Moose Toys of Australia, and purely as a precautionary measure, Character Options Ltd has decided to voluntarily recall the Little Live Pets Lil Frog (SKU: 28217) and Lil Frog Lily Pad (SKU: 28218) products. This is due to a design defect which could cause a potential safety issue if the batteries are removed.

This voluntary recall is only limited to these two Frog products and does not impact any other items in the Little Live Pets range.

Little Live Pets 

Consumers who have either of these products are asked to stop using them and arrange a return to Character Options. Although there is minimal risk of injury, they are asked not to open the Frog's battery compartment or remove the batteries.

Moose, the makers of the product, and Character Options the distributors have made the determination, out of an abundance of caution, to issue the voluntary recall.

Please call the recall helpline: 0161 633 9808 (UK); +44 161 633 9808 (ROI). Lines open between 8.30am and 5pm, Monday to Friday or visit for information regarding the return or disposal of the product. A process has been established to offer all consumers a free replacement product.

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