Product recalls

Update on Investigation

The following has been released:
Independent investigation finds no further action required on fridge freezer model
An investigation into the fridge freezer involved in the Grenfell Tower fire has confirmed there is no need for further action.
More information from department of Business, Energy and Industrial Strategy


Product recalls

Important product recalls are below

2017.07.27 Recall: Dr Martens Vegan Boots

The following notice has been issued by the manufacturer:

Dr Martens recalls 1460 Vegan boot (Product codes: Cherry Red 14585 GVQ GVR GVS; Purple 17530 GVQ GVR GVS)

Dr Martens 

We have established that a textile used in the lining of the tongue of a small number of products from our Vegan range made in one factory contains traces of a restricted substance which is above specified limits and may present a potential health risk under certain conditions.

As the impacted products do not meet required specifications, we are recalling them and are asking customers to return them to us for a full refund or a replacement.

If you are affected, please contact us Freephone on 0800 319 6385 or to arrange for a refund or a replacement, or return your boots to your local Dr Martens store if this would suit you better.

In making our product we pride ourselves on setting the highest standards and are disappointed that they have not been met on this occasion. We are sorry for any inconvenience caused, but hope you'll understand that customer safety and the integrity of our products is our highest priority.

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