Coronavirus and housing

Housing Benefit

Council tenants

Contacting Housing Management

  • Britwell Community Hub is open, with an appointments system for customers to be seen by housing or customer services at the council access point. If you really need to be seen face to face, please call the contact centre 01753 475111 to book an appointment first. It is essential to book ahead.
  • Housing management are able to offer critical services to Slough Borough Council. Please use the phone and email first, however if you need to see a housing officer face-face you will need to make an appointment first by calling the contact centre on 01753 475111.
  • Alternatively you can email one of these team emails:

These email addresses are regularly checked through the working day.

Housing repairs

  • We are now working through the list of non-urgent repairs to properties that were previously put on hold during the first few months of the COVID-19 outbreak. We appreciate your patience and understanding, as we continue to work safely through the repairs as quickly as possible. We will contact residents to schedule an appointment for any repair. If you are unwell or self-isolating, please let us know so we can consider how we can best support you.
  • Your safety is our priority and we are continuing to carry out routine works within the recent government guidelines of safe access and social distancing.
  • It is not mandatory for operatives to wear PPE specifically for COVID-19. Some operatives may choose to wear a face covering and gloves so do not be alarmed if this is the case.
  • PPE is expected to be worn when conducting certain operational tasks, for example wearing safety goggles when undertaking works using chemicals.
  • This will be relative to the works being undertaken. In line with Government guidance, our focus is on:
    • regularly washing/sanitising hands
    • maintaining safe social distancing while we carry out works and,
    • thoroughly cleansing surfaces before we leave your property.
  • Please continue to report a repair online or call 0800 915 1215.


  • All Section 21 evictions are on hold until after 31 May 2021.
  • You can only be evicted by court bailiffs before 31 May in very limited circumstances. Most landlords need a court order to evict tenants, and only bailiffs can enforce the order. Your landlord won't usually need a court order if you are a lodger.
  • You will still need to attend a hearing if one is scheduled in your case.
  • The limited excepts to this include: if you have 6 months rent arrears or if there has been anti-social behaviour.

Visit Shelter's website for more information about housing and Coronavirus.