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Support for residents

Support available for residents who may be experiencing hardship

Updated: 18 June 2021

  • If you are receiving housing benefit or receive the housing costs element of Universal Credit then you may be able to get some extra help for your rent by applying for Discretionary Housing Payments 
  • If residents are experiencing exceptional hardship they may be able to claim a discretionary reduction in Council Tax.
  • You have the right to pay your Council Tax over 12 months instead of 10 months. Contact the council in advance to arrange this.
  • We have the Council Tax Support scheme in place for residents on low income

We have also been notified by the Government that money will be provided to councils to support vulnerable residents. We will provide further information on this when we know more.

Self-isolation Support Grants

You may be able to claim a support grant if you are told to self-isolate. Go to the Self-isolation Support Grants page to check if you are eligible and find out how to apply.

Council Tax Support

If you have recently lost your job or are on unpaid leave and require assistance with paying your council tax, you can make an application for Council Tax Support here.

Discretionary help with financial hardship

Due to the Coronavirus outbreak we are conscious many of our residents are likely to suffer a financial impact if they are forced to take unpaid leave, redundancy, if they work as a temp through an agency or work under a zero hours contract with many company's closing for a number of weeks.

In addition to this, there will be a number of households who are self-isolating and unable to leave their home, as such we have brought together some information relating to financial support the council might be able to provide. 

Support for victims of domestic abuse

For anyone who feels they are at risk of domestic abuse, it is important to remember that there is help and support available to you. Please don't suffer alone.

Please see our domestic abuse pages for further guidance and support or contact the services below.

Call 999 in an emergency

  • Hestia Slough Domestic Service – 01753 477352
    Hestia provides domestic abuse services for Slough residents including advice, guidance and support.
  • The National Domestic Abuse Helpline – 0808 2000 247
    Provides guidance and support for potential victims, as well as those who are worried about friends and loved ones.

Support for families with children

Early Years (0-5)

The Early Years sector has produced this guide EYFS Bursts for Learning 0-5 (PDF) with contributions from Children’s Centres and Maintained Nursery schools to support you and your child during the Covid-19 period and beyond. The guide offers a burst of teaching ideas to ensure continuity of the EYFS curriculum.

Support for families

The current Coronavirus epidemic and the lockdown measures that are in place, can present new challenges for children and families however there is still support available to you.

Coronavirus scams

Trading standards is warning people to be alert to coronavirus scams.

For details visit our wash your hands of coronavirus scams page.

Beware of unregulated debt help websites

Several unregulated debt help websites have been placed on a warning list by regulator the Financial Conduct Authority, since the beginning of the coronavirus pandemic. Several have had business names which include the name of legitimate debt help websites to lure people to their sites believing they are legitimate help advice. Before using any financial assistance website please check the latest warnings at to check they are not suspicious.