We are developing the role of a Resident Inspector. We’d love to hear your thoughts on what they should do.
Our thinking so far is that Resident Inspectors could audit or test services to check we are doing what we say we will do. They can check we are providing good quality services to residents. This could be achieved in different ways according to your personal circumstances and the amount of time you are able to spend on this, for example:
- reviewing documentation (either by email or hard copy) to check it is clear, easy to understand and meets its purpose
- testing our customer services by visiting or calling us and telling us how we did
- inspecting the shared areas where you live and letting us know if any repairs or cleaning are needed
- joining a conversation about a service review (by email, online or face to face workshop) to look at what we want to deliver and the best way to achieve that
- carrying out audits to test the quality of the services we deliver.
As a Resident Inspector you will decide how much you want to do (depending on how much time you have available) and how you want to do it.
If you don’t want to attend a meeting, you could join the conversation by email or social media.
It’s entirely up to you. All you need to do is to let us know the best way of contacting you so we can tell you what we are talking about and how you can join the conversation. You can do this by filling in the online form.
These are just some of the ways you can join the conversation. We will be listening to what you tell us and looking at other ways we can talk.