Slough moves into covid tier 2

The change will come into force at 00:01 Saturday 24 October. Find out more details about Slough going into tier 2 and what it means.

Please go to our coronavirus pages for the latest guidance, how services are affected, and what help is available.

Coronavirus and claiming benefits

DWP: Don’t call us – we’ll call you

People making new claims for Universal Credit will no longer need to call the Department of Work and Pensions as part of the process.

For more details please see the DWP press release.

Government guidance

For the latest guidance see Coronavirus and claiming benefits.

Already receiving benefits?

Guidance for people who were receiving benefits before the coronavirus (COVID-19) outbreak.

Self employed?

What to do if you’re self-employed and getting less work or no work.

Employed and lost your job?

What to do if you were employed and have lost your job.

Employed but can't work?

What to do if you’re employed and cannot work.

Job centres closed

In line with Government advice, to help protect our customers and colleagues, from 24 March Job Centres will be closed.

You can access support online where telephone services are also listed (or for UC customers, through your account)

Jobcentre Plus
Telephone: 0800 055 6688
Textphone: 0800 023 4888

Universal Credit helpline
Telephone: 0800 328 5644

In an emergency only call 01753 615676 or 01753 615634 (we will call you back immediately so that we minimise the cost to you).

If you need referral to a Foodbank, please ring us on the above number.

Birth certificates and benefit claims

Birth registration appointments are now deferred until we are through the current pandemic period. Customers can make a claim for child benefit or universal credit prior to the birth being registered, where they have not been able to do so because of these measures.